The Contact Center tab contains the user information required by IP Office to synchronize account information with an Avaya Contact Center Select (ACCS) system. The information is synchronized using the Contact Center Management Application (CCMA). These settings are only used for the deployment of an ACCS system.
This tab is visible on the Server Edition Primary Server and Standard Mode IP500 V2 systems.
These settings can be edited online. Changes to these settings do not require a reboot of the system.
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Field
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Description
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Contact Center Application
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Default = None.
The options are:
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Avaya Contact Center Select
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Avaya IP Office Contact Center
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Integrated Contact Reporter (not supported in IP Office Release 11.0)
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Synchronize to this System
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Default = Off.
When set to On, the CCMA fields below are enabled.
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CCMA Address
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Default = Blank
Address of the Contact Center Management Application system.
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CCMA Username
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Default = Blank
User name on the Contact Center Management Application system.
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CCMA Password
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Default = Blank
Password on the Contact Center Management Application system.
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