System Conference Settings

Last Updated : Aug 30, 2026 |
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Keywords:
Call ManagementConferences/+Add
These settings are used to define the operation of a system meet-me conferences.
Field
Description
Conference ID
Range = Up to 15 digits.
This ID is shown in the destination list for auto-attendant actions and incoming call routes. The ID can also be used with short code and programmable button features in order to access the conference.
  • Do not enter a number that matches a user’s extension number. Doing so will override that user’s personal meet-me conference facility.
  • It is advisable not to use conference ID’s that are near the range that may be in use for ad-hoc conferences as above (100 plus). Once a conference ID is in use by an ad-hoc conference, it is no longer possible to join the conference using the various conference meet me features.
Name
This is a short name to help indicate the system conferences intended use. For example, “Sales Team”.
Moderator List
Optional. Default = No moderators.
List the internal users who are moderators for this system conference, up to a maximum of 8 moderators. When set:
  • The conference Hold Music is played to other participants when there is no moderator in the conference.
  • These user’s do not need to enter a PIN in order to access the conference.
  • Listed users using the User Portal application can view the conference PIN details.
In addition:
  • Other participants, including external participants, can become moderators by entering the Moderator Pin when they join the conference.
  • Conferences with no defined moderators (blank Moderator List and no Moderator Pin) start immediately any caller joins and can have recording started/stopped by any internal user.
Delegate Pin
Optional. Range = Up to 30 digits.
If set, the system will prompt callers, other than those in the Moderator List list, to enter a PIN before it allows them to join the conference.
The system allows 3 PIN entry attempts before disconnecting the caller.
Moderator Pin
Optional. Range = Up to 30 digits.
If set, callers who enter this PIN rather than the Delegate Pin are added to the conference as a moderator. This allows moderators who are not in the Moderator List including external callers. Note however that external callers will not be able to access moderator controls other than starting/stopping the conference by their presence.
Hold Music
Default = Tone
If the conference has been configured with moderators, this music is played to other participants who join the conference when no moderator is present. The music is also played if any present moderators leave the conference.
  • Tone – Play repeated system tones to participants whilst waiting for a conference moderator.
  • System – Use the system’s default music-on-hold. This option is only shown in a music-on-hold file has been uploaded.
  • If other music sources have been configured, they can also be selected from the drop-down list.
Before the hold music is played, participants will hear a prompt informing them of the reason for hearing the music.
Speech AI
Default = Same as system
On subscription systems, this and other text-to-speech options are available if the System | Voicemail setting for Google Speech AI is enabled.
  • If set to Same as System, the settings of the System | Voicemail form are used for TTS prompts.
  • If set to Custom, the Language and Voice fields below can be used.
Language
Default = Matches the system locale.
Set the language used for prompts provided by the system for the system conference.
Voice
Sets the voice to be used with the speech language. The number of voices available varies depending on the speech language selected.
Recording Type
Default = Manual
Sets the method by which recording of the system conference is controlled:
  • Manual – Recording can be started/stopped by moderators.
  • Private – No recording allowed.
  • Automatic – Automatically start recording the conference when started. The recording can be stopped/restarted by moderators.
Recording Destination
Default = Conference Mailbox
Sets the destination for system conference recordings. Note that the selected option may also affect the maximum recording length:
  • Conference Mailbox - Place calls into a standard group mailbox, using the conference ID as the mailbox number. Maximum recording length 60 minutes. Message waiting indication and visual voice access can be configured by adding C<conference ID> to a user’s source numbers.
  • Conference VRL - Transfer the conference recordings to the systems VRL application (on subscription systems, set by the SystemSystemMedia Archival Solution setting). Maximum recording length 5 hours.
Meeting Arrival Announcement
Default = Off
If enabled, the system plays this prompt to callers before they join the conference. If conference PIN codes have been defined, it is played before the request to the caller to enter their PIN code.
  • Audio Output – Use an uploaded audio file. See .The file must be a .wav file in Mono PCM 16-bit format, either 8, 16 or 22KHz. Maximum length 10 minutes. To upload a file click on Upload and select the required file. Alternatively, click and drag the file onto the download box.
  • Text-to-Speech – Use a prompt generated using TTS. Up to 200 characters.
Related links
System Conferences