AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering Avaya IP Office with Web Manager
Call Coverage Example 2
In this example, the covered user has calls on all their available call appearances. Both users have Ringing Line Preference and Auto Hold on.
|
Covered User
|
Covering User
|
Calls in Progress
The covered user already has a number of calls in progress on all their call appearance keys.
|
|
|
Call Alerts to Coverage
The covered user is treated as busy, so their next call goes immediately to call coverage.
|
|
|
Covering User Answers
The covering user has answered the call.
|