Setup Wizard: Outgoing Call Routes

Last Updated : Aug 30, 2026 |
Prolog information
This panel is only shown for systems where the Locale is set to United States (US English) or Canada (Canadian French).

Telephony Settings

Setting
Description
Directory Overrides Barring
Default = On.
When enabled, the Outgoing Call Bar setting on any user is not applied to the dialing of numbers that are in the system directory. This does not affect other methods of call barring.
Bar outgoing calls for Out of Office hours
Default = Off.
When enabled, outgoing external calls are barred during times outside the default working hours time profile settings.

Line Selection for Outgoing Calls

Setting
Description
Select Line for Outgoing Calls
This field selects the default outgoing line group ID that should be used for all outgoing calls. That outgoing group ID can be assigned to multiple lines. Outgoing calls will then use any available line that has the same outgoing group ID
Outgoing Group ID
These fields show a summary of the existing outgoing group IDs configured and the lines using those settings.
To edit the outgoing line groups use the Lines panel.
Line Information

Assign Users to Outgoing Route

By default the dialing of external numbers is processed through alternate route selection (ARS) entries in the configuration. These contain setting that control what numbers are allowed, add or remove prefixes, etc.
The default ARS entry is called Main. However, the number of additional outgoing call routes exist (Unrestricted, International, National and Long Distance). The menu below allows you to select which of these ARS entries should be used by each user.
Setting
Description
Name
The user name.
Outgoing Route
The ARS entry that should be applied to the users outgoing calls. Click on the current setting to select a different ARS entry.