Start After Call Work

Last Updated : May 25, 2023 |
Prolog information
Resource Id: 9126
This feature can be used by users who have been configured as CCR agents. It allows them to dial a short code to enter the After Call Work (ACW) state as reported by the Customer Call Reporter (CCR) application.
  • CCR is not supported in IP Office release 9.1 and later.

Details

  • Telephone Number:
  • Default Short Code:
  • Programmable Button Control: ACWrk
  • See also: Clear After Call Work.
  • Release: 4.2 4Q 2008 Maintenance release+.
Related links
Short Code Features