Add SNMP Trap

Last Updated : Aug 30, 2026 |
Navigation: System SettingsSystem-SNMPAdd/Edit SNMP Trap
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Resource Id: sys_settings104

Offline Editing

These settings must be edited offline.
To enter offline editing, select Menu Bar Current User IconOffline Mode.
This form is used to configure what can cause alarms to be sent using the different alarm methods.
  • Up to 5 alarm traps can be configured for use with the SNMP settings on the System | System Events | Configuration tab.
  • Up to 3 email alarms can be configured for sending using the systems System | SMTP settings. The email destination is set as part of the alarm configuration below.
  • Up to 2 alarms can be configured for sending to a Syslog destination that is included in the alarm settings.

Configuration Settings

These settings can only be edited offline. Changes to these settings require a reboot of the system. To enter offline editing, select Menu Bar Current User IconOffline Mode.
Field
Description
New Alarm
This area is used to show and edit the alarm.
Destination
To use SNMP or Email the appropriate settings must be configured on the Configuration sub-tab. Note that the Destination type is grayed out if the maximum number of configurable alarms destinations of that type has been reached. Up to 5 alarm destinations can be configured for SNMP, 3 for SMTP email, and 2 for Syslog
Trap
If selected, the details required in addition to the selected Events are:
  • Server Address: Default = Blank. The IP address or fully qualified domain name (FQDN) of the SNMP server to which trap information is sent.
  • Port: Default = 162. Range = 0 to 65535. The SNMP transmit port.
  • Community: Default = Blank The SNMP community for the transmitted traps. Must be matched by the receiving SNMP server.
  • Format: Default = IP Office. The options are:
    • IP Office SNMP event alarms format in accordance with IP Office.
    • SMGR SNMP event alarms format in accordance with SMGR.
Syslog
If selected, the details required in addition to the selected Events are:
  • IP Address: Default = Blank. The IP address of the Syslog server to which trap information is sent.
  • Port: Default = 514. Range = 0 to 65535. The Syslog destination port.
  • Protocol: Default = UDP. Select UDP or TCP.
  • Format: Default = Enterprise. The options are:
    • Enterprise Syslog event alarms format in accordance with Enterprise.
    • IP Office Syslog event alarms format in accordance with IP Office.
Email
If selected, the details required in addition to the selected Events are:
Email: The destination email address.
Minimum Security Level
Default = Warnings.
The options are:
  • Warnings: All events, from Warnings to Critical, are sent.
  • Minor: Minor, major, and critical events are sent. Warnings are not sent.
  • Major: Major and critical events are sent. Warnings and minor events will not be sent.
  • Critical: Only critical events are sent.
Events
Default = None
Sets which types of system events should be collected and sent. The table below lists the alarms associated with each type of event. Text in italics in the messages is replaced with the appropriate data. Items in [] brackets are included in the message if appropriate. The subject line of SMTP email alarms takes the form "System name: IP address - System Alarm".
Type
Events
Event State
Message
Entity
Application
Voicemail operation
The Voicemail server is now operational.
Voicemail Failure
The Voicemail server is down.
Voicemail Event - storage OK
The Voicemail server storage is OK.
Voicemail Event - storage nearly full
The Voicemail server storage is nearly full.
Voicemail Event - storage full
storage full The Voicemail server storage is full.
Service
Feature license missing
Attempt to use a feature for which no license is installed. License Type: <name>
All licenses in use
The following licenses are all in use. License Type: <name>
Clock source changed
8kHz clock source changed. Details will be provided.
Logon failed
Logon failure reason will be provided.
No free channels available
No free channels were available. Outgoing group ID: <number>
Hold music file failure
Failed to load Hold Music source file.
All resources in use
The following system resources are all in use: <resource type> will be provided.
OEM card slot error
System running secondary software or error description with OEM card will be provided.
Network interconnect failure
Details of the network interconnection failure will be provided.
SIP message too large
SIP message Rx error - too large - ignored.
Contact Flash Card
Change
The PC card in name has changed.
Expansion Module
Operational
Expansion module name link is up.
Failure
Expansion module name link is down.
Error
Expansion module name link has a link error.
Change
Expansion module name link has changed.
Trunk
Operational
Trunk number (name) [on expansion module number] is now operational.
Failure
Trunk number (name) [on expansion module number] is down.
Trunk
Trunk seize failure
Seize failure: Channel [number] or Port [number].
Incoming call outgoing trunk failure
Incoming call outgoing trunk: Channel [number] or Port [number].
CLI not delivered
CLI not delivered: Channel [number] or Port [number].
DDI incomplete
DDI incomplete. Expected Number of digits: .
LOS
LOS
OOS
OOS
Red Alarm
Red Alarm
Blue Alarm
Blue Alarm
Yellow Alarm
Yellow Alarm
IP connection failure
IP connection failure. IP Trunk Line Number: <number> or Remote end IP address: <IP address>
Small Community Network invalid connection
Small Community Network invalid connection. IP trunk line number: <number> or remote end IP address: <IP address>
Link
Device changed
Device changed. Home Extension Number: .
LDAP server communication failure
LDAP server communication failure
Resource down
Link/resource down. Module type, number and name will be provided.
SMTP server communication failure
SMTP server communication failure
Voicemail Pro connection failure
Voicemail Pro connection failure
Dialer connection failure
The Dialer connection has been lost.
VCM
Operational
VCM module name is now operational.
Failure
VCM module name has failed.
Memory Card
Invalid Card
Free Capacity
Generic
Generic
Non-primary location boot alarm
System running backup software.
Invalid SD Card
Incompatible or Invalid (System or Optional) SD Card fitted.
Network link failure
Network Interface name (ip address) has been disconnected.
Network link operational
Network Interface name (ip address) has been connected.
System warm start
System has been restarted (warm start).
System cold start
System has restarted from power fail (cold start).
SNMP Invalid community
Invalid community specified in SNMP request.
License
License Server
Server Operational
The license server is now operational.
Server failure
The license server is no longer operational.
License Key Failure
License Key Failure
Loopback
Loopback
Near end line loopback
Trunk number (name) [on expansion module number] is in near end loopback.
Near end payload loopback
Trunk number (name) [on expansion module number] is in near end loopback with payload.
Loopback off
Trunk number (name) [on expansion module number] has no loopback.
Phone Change
Phone Change
Phone has been unplugged
The phone with id n has been removed from extension extension (unit, port number).
Phone has been plugged in
The phone with type type (id number) has been plugged in for extension extension (unit, port number).
Quality of Service
QoS Monitoring
If Enable RTCP Monitor on Port 5005 is selected, any monitored calls that exceeds the set QoS Parameters causes an alarm.
Syslog
Basic Audit
Events as written to the system Audit Trail. Available on Syslog output only.
Extended Audit
Configuration change information. Each message contains one configuration or security settings object attribute change, and optionally the previous and new values.
System Monitor
If selected, System monitor traces are packed into Syslog traces.
System
Configuration
Small Community Network dial plan conflict
Small Community Network dial plan conflict
No incoming call route for call
The following line had no Incoming Call Route for a call. Line: <number> or Line Group ID: <number>.
Installed hardware failure
Installed hardware failure details will be provided.
System Shutdown
Running Backup
Emergency Calls
Emergency call successful
Successful Emergency Call | Emergency call! Location:location Dialled:dialled number Called:number sent on the line CallerID: ID Usr:user Extn:extension
Emergency call failed
Failed Emergency Call | Emergency call! Location:location Dialled:dialled numberFailCause:cause Usr:user Extn: extension

Alarm Types

Note the following.
  • Voicemail Pro Storage Alarms: The alarm threshold is adjustable through the Voicemail Pro client.
  • Embedded Voicemail Storage Alarms: A disk full alarm is generated when the Embedded Voicemail memory card reaches 90% full. In addition a critical space alarm is generated at 99% full and an OK alarm is generated when the disk space returns to below 90% full.
  • Loopback: This type of alarm is only available for systems with a United States locale.
The list of IP Office alarms is available on the Admin CD in the folder \snmp_mibs\IPOffice.
Related links
System Events