Simple Alternate Line Example

Last Updated : Aug 30, 2026 |
Using the default ARS settings, despite having several short codes in the ARS form, all outgoing calls are actually routed the same way using the same trunks. However, by having separate short codes for different call types present, it is easy to change the routing of each call type if required.
For this example, the customer has separate sets of lines for local calls and for national/international calls. These have been configured as follows:
  • The lines for local and emergency calls have been left with the default Outgoing Group ID of 0.
  • The lines for national and international calls have been set with the Outgoing Group ID of 1.
The default ARS can be configured to match this by just changing the Line Group ID settings of the default ARS short codes to match.