Subscription

Last Updated : Aug 30, 2026 |
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System SettingsSubscription
Subscriptions are monthly paid entitlements used by subscription mode systems. They can be divided into two main groups; per-user per-month user subscriptions and per-month application subscriptions. For more information, see Subscriptions.
Subscription are ordered from the Avaya Channel Marketplace, using the unique ID number of the system. Once ordered, details of the customer number and address of the subscription server are supplied in an email. Those details are then used during the initial system configuration.
Field
Descriptions
System ID
The unique number used for validation of subscriptions.
  • For IP500 V2 systems, this is the System SD card’s PLDS ID as printed on the card. For older cards with 10-digits ID, the number is prefixed with 11.
  • For other systems, the ID is a unique value based on elements of the system hardware at the time of system installation.
Customer ID
This number is supplied in the email provided when the System ID is subscribed with Avaya.
Customer Name
The customer name used when the System ID was subscribed.
License Server
This address is supplied in the email provided when the System ID is subscribed with Avaya.

Available Subscriptions

The following subscriptions can be ordered for an IP Office Subscription system.
User Subscriptions
Subscription
Description
Telephony User
Enables a user with telephony functions using a deskphone.
Telephony Plus User
Enable a user with telephony functions using an deskphone and or a softphone client on a PC.
UC User
Enable a user with the full range of telephony functions.
Application Subscriptions
Subscription
Description
Receptionist Console
Enables use of the IP Office SoftConsole application to answer and redirect calls. The number of subscriptions allows the matching number of users to be configured as Receptionist users. Those users still require a user subscriptions for their telephone connection (IP Office SoftConsole is not a softphone).
Media Manager
This subscription enables support for Media Manager. This uses Voicemail Pro to perform call recording. Media Manager then collects and stores those recordings. Media Manager can be provided as a local or centralized service as follows:
  • Run locally on the same server as the Voicemail Pro service and storing the recordings on an additional hard disk installed in that server. This option is not supported if using a Unified Communications Module.
  • Run centralized and storing the recordings on the cloud-based servers providing the system's subscriptions. In this case, the number of subscriptions also controls the maximum number of recordings supported:
    1. 150,000
    2. 300,000
    3. 500,000
    4. 750,000
    5. 1,000,000
Third-Party CTI
This subscription enables support for CTI connections by third-party applications. This includes DevLink, DevLink3, 3rd-party TAPI and TAPI WAV.
Avaya Contact Center Select
This subscription enables support the Avaya Contact Center Select (ACCS) service hosted on a separate server.
Avaya Call Reporter
This subscription enables support for the Avaya Call Reporter application, hosted on a separate server.