Drop

Last Updated : May 25, 2023 |
Prolog information
Resource Id: 9272
This action is supported on phones which do not have a permanent Drop button.
  • For a currently connected call, pressing Drop disconnects the call. When drop is used to end a call, silence is returned to the user rather than dial tone. This is intended operation, reflecting that Drop is mainly intended for use by call center headset users.
  • If the user has no currently connected call, pressing Drop will redirect a ringing call using the user's Forward on No Answer setting if set or otherwise to voicemail if available.
  • For a conference call, on phones with a suitable display, Drop can be used to display the conference parties and allow selection of which party to drop from the conference.  

Details

  • Action: Emulation | Drop.
  • Action Data: None.
  • Default Label: Drop or Drop Call.
  • Toggles: No.
  • Status Indication: No.
  • User Admin: .
  • Phone Support: Note that support for particular phone models is also dependent on the system software level.
    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.