In addition to monitoring the status and alarms of a subscription mode IP Office system, Customer Operations Management (COM) can support a number of additional services for the IP Office system. For details, refer to Using Customer Operations Manager for IP Office Subscription Systems.
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Settings
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Description
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Remote Access
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This option supports HTTPS, SFTP, SSH and RDP connections to IP Office servers managed by Customer Operations Management.
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Co-located Servers
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This option allows Remote Access support to extend to other servers on the same network as the IP Office system. That includes connection to UCM modules and standalone IP Office Application servers.
This option requires configuration of a TCP tunnel for each connection through the menu.
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Remote Upgrade/Backup
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This option supports backup and restoration from IP Office to COM. Enabling the Remote Upgrade/Backup setting allows automatic daily backups.
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Centralized Management
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This option supports remote connections to IP Office servers using IP Office admin tools (System Status Application, SysMonitor and IP Office Web Manager).
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Centralized Diagnostics Log
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This option supports the uploading and storage of system log files to COM.
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