Additional configuration information

• For a summary of user management, including a description of centralized users, see User Management Overview.

• The Unique Identity setting is used to configure Gmail Integration. For additional information, see Configuring Gmail Integration.

• The NoUser user is used to apply settings to extensions which have no associated user. Do not delete this user/
• The Remote Manager user is used as the default settings for dial in connections.

Configuration Settings

• Except adding/removing centralized branch users which requires a system reboot.

Field	Description
Name	Range = Up to 15 characters. This is the user's account name used for RAS Dial In, caller display and voicemail mailbox. As the display on caller display telephones is normally 16 characters, it is useful to keep the name short. Only alphanumeric characters and space are supported in this field. Names should not start with a space. Do not use punctuation characters such as #, ?, /, ^, > and ,. This field is case sensitive and must be unique. If the IP Office system includes voicemail: Voicemail uses the name to create a matching user mailbox. Changing a user's name will routes their voicemail calls to a new mailbox. Voicemail Pro is not case sensitive. It treats names such as "Steve Smith", "steve smith" and "STEVE SMITH" as all being the same user. If the IP Office system includes Avaya one-X Portal: Do not use the Name "admin". That user name is a reserved value for Avaya one-X Portal use. Do not use names that include a _ character.
Authentication Name	Default = Blank. Range = Up to 31 alphanumeric characters. Used on an IP500 V2 system configured as an Avaya Cloud Office gateway. See the Deploying IP Office as an Avaya Cloud Office ATA Gateway manual.
Password	Default = Blank. Range = Up to 31 alphanumeric characters. This password is used by user applications such as IP Office SoftConsole, User Portal and TAPI. It is also used for users with Dial In access. Note that this is not the user's voicemail mailbox password (see Call ManagementUsersAdd/Edit UsersVoicemailVoicemail Code) or their phone log in code (see Call ManagementUsersAdd/Edit UsersTelephonySupervisor SettingsLogin Code). The password complexity rules are set through the IP Office security settings. IP Office Manager will display an error if the password does not meet the complexity requirements. However, IP Office Manager will still allow you to save the configuration (unless the system locale is set to France2).
Unique Identity	Default = Blank. An email address for the user. The address must be unique for each user. This email address is used for: Avaya Workplace Client login. When used in these roles, for pre-R11.1.2 systems, the unique identity is limited to 15 characters maximum before the @ character. Gmail voicemail to email messages. This setting is separate, though it can be the same address, from the user’s Email Address setting (see below) which is used for other email functions such as voicemail email.
Login Code Confirm Login code	Default = Blank. Range = Up to 31 digits. Login code must be at least 4 digits for DS port users. Login codes of up to 15 digits are supported with Extn Login buttons. Login codes of up to 31 digits are supported with Extn Login short codes. This code is used for logging in on a phone (and for restricting access to features on phones. See Hot Desking. Hot desking is not supported for centralized users. Centralized users use the Login Code for SIP registration on Session Manager. Normally users can only log out if they have a Login Code set or if they are currently logged in at an extension whose Base Extension number no longer matches their own Extension setting. When set, the short code feature Change Login Code can be used by users to change their login code. If the user has a login code set, it is used by the Outgoing Call Bar Off short code feature. If the user has a login code set, access to a range of programmable button features requires entry of the login code. For example, access Self Admin and System Phone features.
Audio Conference PIN	Default = Blank. Range = Up to 15 numeric characters. Use this field to configure PIN access for meet me conferences. An L in this field disabled the unscheduled meet-me conference feature for the user.
Account Status	Default = Enabled. Use this setting set the user account to Enable, Disable, or Force New Password. When set to Force New Password, the user can only set a new password by logging in using Avaya one-X Portal. The IP Office system can change if they make too many failed log in attempts. This uses settings configured in the IP Office security setting: If a  user exceeds the Password Reject Action, then the Password Reject Action is implemented. If the Password Reject Action is Log and Disable Account, then the account status is changed to Locked - Password Error. If the Password Reject Action is Log and Temporary Disable, then the account status is changed to Locked - Temporary.
Full Name	Default = Blank Use this field to enter the user's full name. When set, the Full Name is used in place of the Name for display by phones and user applications. Names should not start with a space. Do not use punctuation characters such as @, #, ?, /, ^, > and ,. The recommended format is <first name><space><last name> for the name to be used correctly by voicemail dial by name features.
Extension	Range = 2 to 15 digits. In general all extensions should have the same number of digits. This setting can be left blank for users used just for dial in data connections. Users associated with IP phones or who may log in as such devices should not be given extension numbers greater than 7 digits. Centralized users’ extension numbers can be up to 13 digits in length. Although IP Office supports extension numbers up to 15 digits, the 13-digit length is determined by the maximum extension number length allowed for provisioning Centralized users in Communication Manager.
Email Address	Default = Blank This address is used as the user’s email address for a range of functions. Primarily it is used for voicemail-email functions if required. It is also used for any other emails that the system may send to the user.
Locale	Default = Blank (Use system locale) Configures the language used for voicemail prompts played to the user, assuming the language is available on the voicemail server. See Avaya IP Office Locale Settings. On a digital extension it also controls the display language used for messages from the system. Note however that some phones have their own menu options for the selected language for the phone menus.
Priority	Default = 5. Range = 1 (Lowest) to 5 (Highest) This setting is used by ARS.
System Phone Rights	Default = None Users set as a system phone user are able to access additional functions. The settings are: None: The user cannot access any system phone options. Level 1: The user can access all system phone options supported on the type of phone they are using except system management and memory card commands. Level 2: The user can access all system phone options supported on the type of phone they are using including system management and memory card commands. Due to the nature of the additional commands a login code should be set for the user to restrict access.
Exclude From Directory	Default = Off When on, the user does not appear in the directory list shown by the user applications and on phones with a directory function. For users logging on as agents in an Outbound Contact Express deployment, Exclude From Directory must be Off.
Device Type	This field shows the type of phone at which the user is current logged in. If the user is logged out but associated with a Base Extension, the device type for the extension port is shown. If the user has logged out and is not associated with a Base Extension, the device type is listed as Device Type Unknown.

Profile Settings

Option	Basic User	Office Worker	Teleworker	Mobile Worker	Power User
Enable Softphone	–	–	(On)	–	(On)
Enable one-X Portal Services	–	(On)	(On)	–	(On)
Enable one-X Telecommuter	–	–	(On)	–	(On)
Enable Remote Worker [2]	(Off)	(Off)	(On)	(Off)	–
Enable Desktop/Tablet VoIP Client	–	[3] (On)	[3] (On)	–	(On)
Enable Mobile VoIP Client	–	–	–	–	(On)
Enable MS Teams Client	–	(On)	(On)	–	(On)
Send Mobility Email	–	–	–	(Off)	(Off)
Web Collaboration Not supported in IP Office R12.0 and higher.	–	(Off)	(Off)	–	(Off)

Option	Basic User	Office Worker	Power User
Enable Softphone	–	–	(On)
Enable one-X Portal Services	–	(On)	(On)
Enable one-X Telecommuter	–	–	(On)
Enable Remote Worker [2]	(Off)	(Off)	(On)
Enable Desktop/Tablet VoIP Client	[3] (Off)	(On)	(On)
Enable Mobile VoIP Client	–	–	(On)
Enable MS Teams Client	–	–	(On)
Send Mobility Email	–	–	(Off)
Web Collaboration Not supported in IP Office R12.0 and higher.	–	(Off)	(Off)

Option	Telephony User	Telephony Plus User	UC User
Enable Softphone	–	(On)	(On)
Enable one-X Portal Services	–	–	(On)
Enable one-X Telecommuter	–	–	(On)
Enable Remote Worker [2]	(Off)	(Off)	(On)
Enable Desktop/Tablet VoIP Client	–	[3] (Off)	(On)
Enable Mobile VoIP Client	–	–	(On)
Enable MS Teams Client	–	–	(On)
Send Mobility Email	–	–	(Off)
Web Collaboration Not supported in IP Office R12.0 and higher.	–	–	(On)

1. Non-licensed users can be created on both Standard Mode and Server Edition systems.
2. The system supports users using remote H.323 or SIP extensions. On non-Server Edition systems, up to 4 users are supported as remote extensions without needing to be configured and licensed for a user profile. Additional remote users are supported if licensed and configured for either a Teleworker or Power User user profile. On Server Edition systems, the remote worker is supported for all user profiles.
3. Supports the Avaya Workplace Client in standalone mode only. Simultaneous mode, shared call control mode, and presence are not available and supports local contacts only (not enterprise or IP Office contacts). See the IP Office Avaya Workplace Client Installation Notes manual.
   • On PLDS licensed IP500 V2 systems, Avaya Workplace Client can be used with a Basic User with IP Softphone license or a Mobile Worker with IP Softphone license.

Hunt Group Membership

User Rights