Setup Wizard: Incoming Call Routes

Last Updated : Aug 30, 2026 |
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You can use this panel to configure where incoming external calls should be routed.

Working Hours Time Profile

These settings are used to define a default time profile for the customer's normal hours of business. This profile is then used to alter the routing of incoming calls inside and outside those times.
Once the system has been configured, additional time profiles can be added if required.
Setting
Description
Start Time
The time when normal working hours begin.
End Time
The time when normal working hours end.
Days
The days of the week when the working hours apply.

Incoming Call Routes

You can create and edit incoming call routes for the lines setup in the previous setup wizard panel. A route is required for each of the incoming line group IDs used for the lines in the system configuration.
Setting
Description
Incoming Line Group ID
Each of the lines in the system is configured with an Incoming Line Group ID. The same ID can be used for on several line. The incoming call route with the same ID is then used to route calls on those lines.
Trunk Identifier
This is a unique name added by the system for the set of trunks
Incoming Number
If required, in addition to matching the Incoming Line Group ID you can also match the incoming number received to route the calls for that number to different destinations.
This option is not supported on all trunks. For example it is not supported with analog trunks.
Working Hours Destination
The destination for calls that match the incoming call route during the times defined by the working hours time profile.
The destination number can be selected from the drop-down list. This lists:
  • All existing users, groups and auto-attendants.
  • Voicemail for caller access to voicemail to collect messages.
For destinations not listed in the drop-down list, the destination number can be entered manually.
Out of Office Hours Destination
The destination for calls that match the incoming call route outside the times defined by the working hours time profile.
Related links
The Setup Wizard/Initial Configuration