Numbers speed dialed by system applications such as SoftConsole are treated differently. Since the digits are received en bloc as a single group, they can override some short code matches. The same applies to short codes used within system configuration settings such as Incoming Call Route destinations.

Example:

If dialed manually by the user, as soon as they have dialed 123456 a match to short code 1 occurs. They can never dial short code 2.

If dialed using an application, 12345678 is sent as a string and a match to short code 2 occurs.

Partial Dialing

If the application dialing does not trigger an exact match, the user can dial additional digits through their extension. The processes for normal user dialing are applied.

Non-Digit Short Codes

Short codes can be created that use alphabetic characters instead of numbers. While these short codes cannot be dialed from a phone, they can be dialed using application speed dials and settings. However characters that are interpreted as special short code characters will still be interpreted as such.