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Call Appearance Example 2

Last Updated : Aug 30, 2026 |

In this example, the user will use their call appearances to make two calls and start a conference between those calls.

	Initial Call The user has a call in progress, shown on their first call appearance button. It is decided to conference another user into the call.
	Make Conference Enquiry Pressing the CONFERENCE button on the users phone automatically places the current call on hold and takes the phone off hook on the next available call appearance.
	Enquiry in Progress The other extension has been dialed and invited to join a conference call. The user presses the CONFERENCE button on their phone again.
	Conference Starts The conference call has started. The separate call appearances have collapsed to a single appearance that represents the conference.

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