Forward On Busy Number

Last Updated : Aug 30, 2026 |
Prolog information
Resource Id: 9282
Sets the number to which calls are forwarded when using 'Forward on Busy' and/or 'Forward on No Answer'. Forwarding to an external number is blocked if Inhibit Off-Switch Transfers is selected within the system configuration.
For further details, see Forward on Busy.

Details

  • Action: Advanced | Forward | Forward on Busy Number.
  • Action Data: Telephone number.
    • The field to be left blank to prompt the user for entry when the button is pressed. If blank, users with a log in code will be prompted to enter that code.
    • On large display phones, if configured without a preset target, this type of button will display an interactive button menu for target selection.
  • Default Label: FwBNo or Fwd Busy Number.
  • Toggles: No.
  • Status Indication: Yes. For a button with a prefixed number, status indication indicates when that number matches the user's current set number. For a button with a no number, status indication shows when a number has been set.
    Status
    1400, 1600, 9400, 9500
    9608, 9611, J100
    9621, 9641
    T-Series,
    On
    Green on
    Green on
    Green
    On
    Off
    Off
    Off
    Grey
    Off
  • User Admin: No.
  • Phone Support: Note that support for particular phone models is also dependent on the system software level.
    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.
    • 1400 Series and 1600 Series.
    • M-Series and T-Series.
    • This button action is also supported by the Vantage Connect Expansion application.