Visual Voice

Last Updated : Aug 30, 2026 |
Prolog information
Resource Id: 9339
This action provides the user with a menu for access to voicemail mailboxes. The menu provides the user with options for listening to messages, leaving messages and managing the mailbox. If no action data is specified, then it is the user's mailbox. Action Data can be used to specify the mailbox of another user or group.
Note:
You can also use the H and U user source numbers to add another mailbox to your Visual Voice menu. See Call ManagementUsersAdd/Edit UsersSource Numbers
If the Action Data has been configured, pressing the button for an incoming call or while a call is connected sends the call to the user mailbox specified in the action data. If no Action Data is configured, the user is prompted to enter a mailbox.
On phones that have a display but do not support full visual voice operation as indicated below, use the button for user mailbox access using voice prompts and for direct to voicemail transfer during a call is supported.
Access to Visual Voice on supported phones can be triggered by the phone's MESSAGES button rather than requiring a separate Visual Voice programmable button. This is done using the option System SettingsSystemVoicemailMessages button goes to Visual Voice.

Details

  • Action: Emulation | Visual Voice.
  • Action Data: All local users and groups and all users and groups on systems in the network, except for the user on which the button is being programmed.
  • Default Label: Voice.
  • Toggles: No.
  • Status Indication: When action data is configured, the status lamp provides a message waiting indicator for the monitored mailbox.
  • User Admin: No.
  • Phone Support: Note that support for particular phone models is also dependent on the system software level.
    • 9400 Series, 9500 Series, 9600 Series, and J100 Series.
    • 1400 Series and 1600 Series.
  1. Takes the user direct to the listen part of Visual Voice. For the full Visual Voice menu options, the user should use Menu | Settings | Voicemail Settings.

Visual Voice Controls

The arrangement of options on the screen will vary depending on the phone type and display size.
Option
Description
Listen
Access your own voicemail mailbox. When pressed the screen will show the number of New, Old and Saved messages. Select one of those options to start playback of messages in that category. Use the up arrow and arrow keys to move through the message. Use the options below.
Listen
Play the message.
Pause
Pause the message playback.
Delete
Delete the message.
Save
Mark the message as a saved message.
Call
Call the message sender if a caller ID is available.
Copy
Copy the message to another mailbox. When pressed a number of additional options are displayed.
Message
Record and send a voicemail message to another mailbox or mailboxes.
Greeting
Change the main greeting used for callers to your mailbox. If no greeting has been recorded then the default system mailbox greeting is used.
Mailbox Name
Record a mailbox name. This feature is only available on systems using Embedded Voicemail.
Email
This option is only shown if you have been configured with an email address for voicemail email usage in the system configuration. This control allows you to see and change the current voicemail email mode being used for new messages received by your voicemail mailbox. Use Change to change the selected mode. Press Donewhen the required mode is displayed. Possible modes are:
Password
Change the voicemail mailbox password. To do this requires entry of the existing password.
Voicemail
Switch voicemail coverage on/off.