Incoming Call Route Voice Recording

Last Updated : Aug 30, 2026 |
Navigation: System SettingsIncoming Call RouteAdd/Edit Incoming Call Route
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These settings are used to activate the automatic recording of incoming calls that match the incoming call route.
  • Call recording requires Voicemail Pro to be installed and running. Call recording also requires available conference resources similar to a 3-way conference.
  • Call recording starts when the call is answered.
  • Call recording is paused when the call is parked or held. It restarts when the call is unparked or taken off hold. This does not apply to SIP terminals.
  • Calls to and from IP devices, including those using Direct media, can be recorded.
  • Recording continues for the duration of the call or up to the maximum recording time configured on the voicemail server.
  • Recording is stopped when the call ends or if:
    • User call recording stops if the call is transferred to another user.
    • Account code call recording stops if the call is transferred to another user.
    • Hunt group call recording stops if the call is transferred to another user who is not a member of the hunt group.
These settings can be edited online. Changes to these settings do not require a reboot of the system.
Field
Description
Record Inbound
Default = None
Select whether automatic recording of incoming calls is enabled. The options are:
  • None: Do not automatically record calls.
  • On: Record the call if possible. Otherwise, allow the call to continue without recording.
  • Mandatory: Record the call if possible. Otherwise, block the call and return busy tone.
  • Percentages of calls: Record a selected percentages of the calls.
Record Time Profile
Default = <None> (Any time)
Used to select a time profile during which automatic call recording of incoming calls is applied. If no profile is selected, automatic recording is always active.
Recording (Auto)
Default = Mailbox
Sets the destination for automatically triggered recordings. The options are:
  • Mailbox This option sets the destination for the recording to be a selected user or hunt group mailbox. The adjacent drop down list is used to select the mailbox.
  • Voice Recording Library: This option set the destination for the recording to be a VRL folder on the voicemail server. The VRL application polls that folder and collects waiting recordings which it then places in its archive. Recording is still done by Voicemail Pro.
  • Voice Recording Library Authenticated: This option is similar to the above but instructs the voicemail server to create an authenticated recording. If the file contents are changed, the file is invalidated though it can still be played.
    • For systems recording to .opus format (the default), both settings create authenticated recordings.
Related links
Add Incoming Call Route