Multiple Appearance Directory Number (MADN) emulates an Avaya Communication Server 1000 key and lamp style feature.
When using normal appearance buttons to answer or make calls, the information (name and number) presented to the other end of the call is that of the button user (subject to any other line and short code settings). When using a MADN call appearance button, the information presented is that of the user to which the button is associated rather than that of the button user.
The user associated with a MADN button does not need to have a license or an active extension. However, they must have an extension number. The system considers the user’s records when the user makes a call using the MADN buttons. You can have up to 30 MADN buttons associated with the same user.
MADN can operate in two modes:
MADN Single Call Appearance (SCA)
The button is configured with the user name of the associated user and one of their call appearances. This provides the following behaviors:
Incoming extension calls: The button acts like a Bridged Appearance button to the associated user.
Incoming group calls: The button alerts if associated user is a member of the hunt group and alerting.
Outgoing calls: The button acts like a Call Appearance. It presents the call as originating from the button user but with the number and name of the associated user in the calling party information.
MADN Multiple Call Appearance (MCA)
The button is configured with just the user name of the associated user. This provides the following behaviors:
Incoming extension calls: The button acts like a Coverage Appearance to the associated user.
Incoming groups calls: The button does not alert.
Outgoing calls: The button acts like a Call Appearance. It presents the call as originating from the button user but with the number of the associated user in the calling party information.
Details
Action Either:
Appearance | MADN Single Call Appearance
Appearance | MADN Multiple Call Appearance
Action Data:
MADN Single Call Appearance: User Name, Call Appearance button number and Ring Delay.
MADN Multiple Call Appearance: User Name and Ring Delay.
Default Label:
MADN SCA: <MADN number S=>
MADN MCA: <MADN number M=>
Toggles: No.
Status Indication:
MADN SCA: Yes. See Bridge Appearance Button Indication.
MADN MCA: Yes. See Coverage Button Indication.
User Admin: No.
Phone Support: Note that support for particular phone models is also dependent on the system software level.
9400 Series, 9500 Series, 9600 Series, and J100 Series.
