User Subscriptions

Last Updated : Aug 30, 2026 |
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Each user on the system requires a subscription. All subscribed users are then able to use an the system's telephone extension (analog, digital or IP) and voicemail features. The following user subscriptions can be ordered: Telephony User, Telephony Plus User and Unified Communications User. The subscriptions are applied to individual users through their User Profile setting.
Feature
Subscription Mode
Telephony User
Telephony Plus User
Unified Communications User
one-X Portal Services
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Telecommuter options
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UMS Web Services
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TTS for Email Reading
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Remote Worker
Avaya Workplace Client
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[1]
WebRTC
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Mobility Features
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  • By default, users on a new or defaulted system are configured a Telephony User users.
  • Users without a subscription are shown as Non-licensed User and cannot use any system features.
  • If there are insufficient subscriptions for the number of users configured to a particular profile, some of those users will not receive any services. On suitable Avaya phones, they display as logged out and an attempt to log in displays a no license available warning.
  1. Only supports Avaya Workplace Client basic mode (telephony and local contacts only).
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Subscriptions