Setup Wizard: Voicemail

Last Updated : Aug 30, 2026 |
Prolog information
Metadata
Keywords:

Voicemail

Name
Description
Voicemail Type
Sets the type of voicemail service used by the system. The options supported depend on the type of IP Office system.
  • Server Edition Systems
    These systems are supported by Voicemail Pro running on the primary server. All other servers in the Server Edition network should be set to Centralized Voicemail.
  • Standalone IP500 V2 Systems
    These can support a range of options:
    • Voicemail Pro - Use the Voicemail Pro service provided by an IP Office Application server.
    • Centralized Voicemail - In an SCN network of IP500 V2 systems, only the Voicemail Pro server associated with one IP500 V2 system holds the messages and recording (the centralized voicemail server). All other systems should be set to Centralized Voicemail or Distributed Voicemail.
    • Embedded Voicemail - Use the voicemail service provided internally by the system itself. This uses the system's System SD card to store messages and prompts.
    • Group Voicemail - Used with some 3rd-party voicemail services.
    • Distributed Voicemail - In an SCN network of IP500 V2 systems, only the Voicemail Pro server associated with one IP500 V2 system holds the messages and recording (the centralized voicemail server). However, the other IP500 V2 systems can be associated with their own Voicemail Pro server which handles that systems calls.
    • Analog Trunk MWI - Use voicemail provided by the analog trunk provider.
    • Voicemail Pro on UC Module - Use the Voicemail Pro service provided by a UCM module installed in the IP500 V2 control unit.
      • Only select this option is the module is already installed and fully configured. Otherwise, select Voicemail Pro. The settings are automatically changed during the configuration of the UCM module.
Voicemail IP Address
Default = Primary Server IP Address
The IP address of the server hosting the voicemail service for the IP Office system.

Hold Music

This section is used to define the source for the system's default music on hold source. Once the system is installed, additional music on hold sources can be configured for specific groups and incoming call routes
  • You must ensure that any MOH source you use complies with copyright, performing rights and other local and national legal requirements.
Name
Description
System Source
Select the source the system should use its default music on hold. The options available depend on the type of system.
  • WAV File - Use a WAV file called HoldMusic.wav. The file can be uploaded using the controls below. Note that on Linux systems, the file name is case sensitive.
  • External - IP500 V2 systems only. Use the audio source connected to the back of the control unit.
  • Tone - Use of a repeated double tone generated by the system. This tone is also automatically used if, for any of the .WAV file options the has not yet been successfully uploaded.
  • WAV (Restart): Identical to WAV File above except that for each new listener, the file plays from the beginning. Not supported on IP500 V2 systems.
Select a File
Upload
If use of a wav file is selected, use these fields to select and upload the file to the system. The file should be in the following format:
  • PCM
  • 8kHz 16-bit
  • Mono
  • Maximum length:
    • IP500 V2 = 90 seconds.
    • Linux-based Server = 600 seconds.

Auto Attendants

These settings are shown for an IP500 V2 systems with the Voicemail Type set to Embedded Voicemail. It allows configuration of auto-attendant services. These can then be used as the destination for external calls in incoming call routes.
Name
Description
Name
Range = Up to 12 characters
This field sets the name for the auto-attendant service. This can be used to route calls to the auto-attendant.
Maximum Inactivity
Default = 8 seconds; Range = 1 to 20 seconds.
This field sets how long, after playing the prompts, the auto-attendant waits for a valid key press. If exceeded, the call is transferred to the Fallback Extension if set, otherwise the call is disconnected.
AA Number
This number is assigned by the system and cannot be changed. It is used in conjunction with short codes to access the auto attendant service or to record auto attendant greetings.
Direct Dial-By-Number
Default = Off.
This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number action.
If selected, the key press for the action is included in any following digits dialed by the caller for system extension matching. For example, if 2 is set in the actions to Dial by Number, a caller can dial 201 for extension 201.
If not selected, the key press for the action is not included in any following digits dialed by the caller for system extension matching. For example, if 2 is set in the actions to Dial by Number, a caller must dial 2 and then 201 for extension 201.
Dial by Name Match Order
Default = First Name/Last Name.
Determines the name order used for the Embedded Voicemail Dial by Name function.
Enable Local Recording
Default = On.
When off, use of short codes to record auto-attendant prompts is blocked. The short codes can still be used to playback the greetings.
Related links
The Setup Wizard/Initial Configuration