<EPM Name> Details page field descriptions

Last Updated : Jan 27, 2017 |
Prolog information
Metadata
Keywords:
Use this page to view the detailed status of the Experience Portal Manager (EPM) server.
This page contains the:

General Information group

Field
Description
Zone
The name of the zone within which the EPM server is configured.
Server Name
The name of the server hosting the EPM.
Type
The EPM server type.
The options are:
  • Primary: This is the primary EPM server for this system.
  • Auxiliary: This is the backup EPM server for this system.
Host Address
The host name of the EPM server.
IP Address
The IP address of the EPM server.
Version
The version number of the EPM software.
Product ID
The Product ID associated with this Avaya Experience Portal system.

Operational State group

Column
Description
Current State
The operational state of the EPM server.
The options are:
  • Booting: The EPM server is in the process of restarting and is not yet ready to take new requests.
  • Degraded: The EPM server is running but it is not functioning at full capacity.
  • Error: The EPM server has encountered a severe problem and cannot recover.
  • Halted: The EPM server is no longer responding to heartbeats because it received a Halt command.
  • Halting: The EPM server is responding to heartbeats but is not taking new requests.
  • Need configuration: An Email or SMS processor residing on the EPM server has not yet been configured.
  • Need connections: No connections (SMPP or HTTP) have been configured or assigned to an Email/SMS processor residing on the EPM server.
  • Never used: The EPM server has never successfully responded to a heartbeat request.
  • Not installed: The EPM server is missing files required for heartbeat requests to occur.
  • Not responding: The EPM server is not responding to heartbeat requests and it has not received a Restart or Halt command.
  • Partially Running: The EPM server is in the process of starting up, and not all individual components of the service, such as Tomcat, SL, ActiveMQ, have come up yet.
  • Rebooting: The EPM server is responding to heartbeats but is not taking new requests.
  • Recovering: The EPM server has encountered a problem and is attempting to recover.
  • Restart Needed: This state is most often reached when the EPM server has encountered a problem that it cannot recover from and it requires a manual restart.
  • Running: The EPM server is responding to heartbeat requests and is accepting new requests.
  • Starting: The EPM server is responding to heartbeats but not taking new requests because it is transitioning from the Stopped state to the Running state.
  • Stopped: The EPM server is responding to heartbeats but is not taking new requests. The EPM server enters this state while it initializes after it restarts or when a Stop command is received.
  • Stopping: The EPM server is responding to heartbeats but is not taking new requests.
  • Unknown: The EPM server is in the Offline mode.
Requested State
If the EPM is in the process of changing states, this field shows the state that the user requested and the time at which the request was made.

Operational Mode group

Column
Description
Current Mode
The operational mode of the EPM server.
The options are:
  • Online: The EPM server is available.
  • Offline: The EPM server is unavailable.

Conversations group

Column
Description
Current
The current number of conversations in the database.
Peak
The overall maximum number of conversations that existed in the database at any given time.
Maximum
The maximum number of conversations that can be created.

Resource Status group

Column
Description
Partition that contains
The partitions for the Avaya Experience Portal directory that contain the root folder, Avaya Home, Application Server, and Database.
Disk Usage (%)
The percentage of hard disk utilization for the partitions that contain the root folder, Avaya Home, Application Server, and Database respectively

Database Status group

Field
/
Column
Description
Database Version
The version number of the postgres database.
Database Size
The postgres database size in bytes.
Show Top Ten
Shows the top 10 postgres database tables and the corresponding size, in bytes.
This link is displayed only if Show All is selected.
Show All
Shows all the postgres database tables and the corresponding size, in bytes.
This link is displayed only if Show Top Ten is selected.
Table Name
The names of the database tables.
Size (bytes)
The size of the database tables, in bytes.
Note:
The database tables are listed in descending order as per the size, in bytes.