Logging in to the Experience Portal web interface

Last Updated : Sep 24, 2020 |
The Experience Portal Manager (EPM) web interface is the main interface to the Experience Portal system.
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  1. Open an Internet Explorer browser and enter the URL for your Experience Portal system.
    ADDITIONAL INFORMATION:
    The default URL is: https://EPM-server/VoicePortal, where EPM-server is the hostname or IP address of the system where the primary EPM software is installed.
    Note:
    TLS security must be enabled in the IE browser. For more information on configuring browsers to use TLS security, see Configuring browsers to use TLS security.
  2. In the User Name field, enter the user name of the EPM Administration account that was created during the installation procedure.
    ADDITIONAL INFORMATION:
    The user name must match the specified Administration account name exactly, including case.
  3. Click Submit.
  4. In the Password field, enter the password assigned to the EPM Administration account during the installation procedure.
    ADDITIONAL INFORMATION:
    The password must match the password assigned to the specified user name exactly, including case.
  5. Click Logon.
    STEP RESULT:
    If the user name and password:
    • Match what was specified for the Administration account during installation, the EPM displays the Avaya Experience Portal Management System Home page with the Experience Portal version number and Legal Notice display text box.
    • Do not match the Administration user account, the EPM displays an error message and returns you to the User Name prompt so that you can try again.
      Important:
      Be careful when you enter the user name and password a second time, because the EPM will automatically lock the user account out of the system if you specify too many incorrect user name and password combinations.