PTELE00051

Last Updated : Nov 10, 2021 |
Prolog information
Metadata
Keywords:

Problem description

Event name
PTELE00051
Event text
The requested operation was rejected because the system is not in a state required for the operation's execution. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details
Name: QTELE00051
SNMP Trap ID: 17901
Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

The operation was rejected because the system is not in a state required for the operation's execution. For example, the directory to be deleted is not empty.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:
    ADDITIONAL INFORMATION:
    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log
    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log
    For more information, see the cloud ASR speech server integration documentation.