Termination of interactions with Nuance Mix DLGaaS

Last Updated : Dec 03, 2021 |
Prolog information
Interactions between Avaya Experience Portal and Nuance Mix DLGaaS are terminated when:
  • The caller hangs up.
  • The Nuance Mix DLGaaS bot completes the workflow and instructs Experience Portal to end the call.
  • The Nuance Mix DLGaaS bot instructs Avaya Experience Portal to complete a blind or consultative transfer of the call.
  • The Nuance Mix DLGaaS bot instructs Avaya Experience Portal that this the endAction intent in the response. Avaya Experience Portal then ends the call.