Proposed Solution 2: Resetting report data positions on systems using external database

Last Updated : Jun 19, 2017 |
Prolog information
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  1. Log into Linux on the Primary EPM server as a user with root privileges.
  2. To navigate to the appropriate directory, run the cd $AVAYA_HOME/Support/Security-Tools command.
  3. To reset the report data position, run the ./ResetEmailSMSExtDB “<Database_URL>” <JDBC_Driver> <Database_User_Name> <Experience_Portal_Name> <Auxiliary_EPM_Name> command.
    ADDITIONAL INFORMATION:
    Where:
    • “<Database_URL>” is the URL of the external database as it appears on the Report Database Settings  page of the EPM Web interface.
      Important:
      Put quotation marks around the URL.
    • <JDBC_Driver> is the JDBC driver for the external database as it appears on the Report Database Settings page of the EPM web interface.
    • <Database_User_Name> is the user name for the external database as it appears on the Report Database Settings page of the EPM web interface.
    • <Experience_Portal_Name> is the name of the Experience Portal system as it appears on the EPM Settings page of the EPM web interface.
    • <Auxiliary_EPM_name> is the name of the Auxiliary EPM as it appears on the EPM Servers page of the EPM web interface.
  4. Reboot the Primary EPM server.