Proposed Solution 2

Last Updated : Jan 31, 2014 |
  1. Log in to the Media Server Service Menu, as described in the Logging in to the MPP Service Menu topic in the Administering Avaya Experience Portal guide.
    ADDITIONAL INFORMATION:
    Note:
    If you cannot log in to the Media Server Service Menu, check the status of the httpd daemon process.
  2. On the MPP Service Menu home page, verify that the value of the Run state field in the MPP Status table is Running.
    ADDITIONAL INFORMATION:
    • If the operational state displayed in this field differs from the operational state displayed on the <System name> Details tab on the System Monitor page, synchronize the EPM and the MPP to resolve connection problems.
    • If the Run state field does not say Running, start the MPP or troubleshoot the problem that is keeping the MPP from starting.
  3. On the MPP Service Menu home page, verify that the value of the Configuration state field in the MPP Status table is Configuration OK.
    ADDITIONAL INFORMATION:
    If the Configuration state field does not say Configuration OK, check the configuration state of the MPP.
  4. Check the state of all critical processes.