You can use the Data Export Report to request a bulk download of the raw report data for application tuning analysis. The raw data includes the session transcription XML files with or without the performance traces block of tags, utterance wave files, SDR, CDR, or ADR records.
Note:
The Data Export Report does not include the session transcriptions and utterance wave files that reside on MPPs managed by a different EPM, that is, the MPPs that are in another Experience Portal system.
The Data Export Report does not include transcriptions and/or utterances from MPPs that are in an Offline state.
Only one Data Export report request can be processed at a time.
The filters used in the Data Export report are based on the Session Detail report. However, the Session Transcription filter in the Optional Filters section is by default set to All values. If you are exporting Session Transcriptions and want to skip sessions that do not have transcriptions enabled, then select Yes in the Session Transcription filter. This ensures that only the sessions with transcriptions are considered for generating the report.
