Avaya Experience Portal supports Google as a speech recognition engine. Google Cloud Speech-to-Text, which is also referred to as Google Speech, is a cloud-based speech transcription service which transcribes speech into text. It does not perform conventional speech recognition which matches inputted speech to specified intents.

Experience Portal communicates with Google through the Google Cloud Speech-to-Text API’s. To use Google Speech, you must create a service account on Google and enable the Google Speech-to-Text API on this account. A speech server with the Google engine type can then be added to Experience Portal specifying the credentials that are provided by Google (JSON format).

By default, Google Speech provides recognition for all the languages that Google supports. There is no language selection within Experience Portal for Google, either for Speech Servers or Application ASR selection.