Checklist for configuring a basic Experience Portal system

Last Updated : Sep 07, 2022 |
Prolog information
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Keywords:
After you install Experience Portal Manager and at least one Media Processing Platform, you can configure and test the Avaya Experience Portal system. After you successfully test the system, you can configure the optional Experience Portal features.
Important:
You must complete the following steps in the order given or you might encounter errors during the procedures.
S.No
Description
Notes
1
Log in to the Experience Portal Manager (EPM) web interface.
Tip:
Once you log in, click the Help button on the appropriate EPM web page for information on how to configure the EPM web page.
2
Install the Experience Portal license file.
See Installing the license file.
3
Add at least one Voice over IP (VoIP) H.323 or SIP connection.
See Adding H.323 connections or Adding a SIP connection.
4
(Optional) Add multichannel applications, such as SMS, Email, and HTML applications. You can add one SMS, one Email, and one HTML application for each channel.
See Administering Avaya Experience Portal.
5
Add all of the installed MPP servers.
See Adding the MPP servers.
6
Add one or more Automatic Speech Recognition (ASR) servers.
See Adding ASR servers.
7
Add one or more Text-to-Speech (TTS) servers.
See Adding TTS servers.
8
If you have installed the EPM software on an optional auxiliary EPM server, add the auxiliary EPM server to the Experience Portal system.
See Optional: Adding the auxiliary EPM server.
9
Add the Experience Portal test application.
See Adding the Experience Portal test application.
10
Start all the MPPs in the Experience Portal system.
See Starting all MPP servers.
11
(Optional) Connect the EPM server to an external time source so that all servers in the Experience Portal system are synchronized.
See External time sources.
12
EPM can accept input in non-English languages. Configure EPM to accept input in Chinese, Japanese, or Korean.
See:
13
To enable organization level access in Experience Portal, run the EnableOrganizations command.
See Administering Avaya Experience Portal.