MPP server logs

Last Updated : Mar 03, 2020 |
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The following logs are on each Media Processing Platform (MPP) running in the Experience Portal system. All logs are in ASCII format and can be viewed with any text editor.

Apache/httpd logs

These logs are stored in the /var/log/httpd directory.
Log name
Comments
access_log
Records all requests processed by the MPP.
error_log
Records diagnostic information and any errors the MPP encounters while processing requests. If the MPP does not start or operate properly, you can usually find details about what went wrong in this file and the ssl_error_log file.
ssl_access_log
Records all requests processed by the MPP.
ssl_error_log
Records diagnostic information and any errors the MPP encounters while processing requests. If the MPP does not start or operate properly, you can usually find details about what went wrong in this file and the error_log file.
ssl_request_log
Records all requests processed by the MPP.
ws_access_log
Records all requests for Avaya Experience Portal Web services.
ws_error_log
Records information concerning the MPP Web Services MMS, CdhService, and TransService, including errors when these services process requests. If the EPM cannot contact the MPP, look in this file first.

MPP process logs

The process logs contain event and trace messages from the MPP subsystems. By default, they are stored in subdirectories under the $AVAYA_MPP_HOME/logs/process/ directory, and they are accessible from the Log Directories page of the Media Server Service Menu.
Note:
The maximum size for each log and the number of logs to retain is set in the Trace Logger group of the MPP Settings page.
Directory name
Log name
Comments
Administration
mppmaint.log
This file records the actions of themppmaint process, which runs daily to purge the MPP of outdated Contact Detail Record (CDR), Session Detail Record (SDR), and session transcription records.
CXI
CCXML-global-x.log
This file contains data related to events that are not specifically associated with a CCXML single session. If there is more than one CXI process, the x represents the number of processes.
CCXML-SessionSlot-###.log, where ### represents the unique log identifier.
This file contains data related to CCXML operations for individual sessions. The unique identifier can be used to find related Session Manager and Avaya Voice Browser logs.
CdhService
CDHService.log
These files record the actions of the CDHService Web Service, which enables the EPM to download CDR and SDR records from the MPP.
ServiceMenu
ServiceMenu.log
This file records the actions of the Service Menu process.
EventMgr
EventMgr.log
This file records the actions of the Event Manager, which collects events from other MPP processes and sends them to the network log web service on the EPM.
MMS
MmsServer.log
This file contains messages from the MMS Web Service, which is accessed by the EPM to send commands, configuration changes, and heartbeat requests the MPP.
OCWSServer
OCWSServer.log
This file contains messages produced by Application Logging web service, which is used to make outbound calls on the MPP.
SessMgr
SessionManager.log
This file contains data related to events that are not specifically associated with a single session.
SessionSlot-###.log, where ### represents a unique log identifier
This file contains data related to Session Manager operations for individual sessions.
SysMgr
logfile.log
This file records messages produced by the System Manager process.
TraceService
TraceService.log
A set of files that contain trace entries from the trace web service on the MPP that uploads trace data to the EPM Trace Viewer.
TransService
transervice.log
This file contains messages from the TransService Web Service, which is accessed by the EPM to download transcription and utterance files from the MPP for inclusion in the Session Detail report.
VB
globalx.log
This file contains data related to events that are not specifically associated with a single session. If there is more than one AVB process, the x represents the number of processes.
SessionSlot-###.log, where ### represents a unique log identifier
This file contains data related to AVB operations for individual sessions.

MPP records logs

The record logs contain Contact Detail Records (CDRs) and Session Detail Records (SDRs). All data is sent to the EPM. These logs are stored in the $AVAYA_MPP_HOME/logs/records/<yyyy>/<mm>/<dd>/ directory, and the log names are:
  • <name>_cdr_<#>_<date>.bin
  • <name>_sdr_<#>_<date>.bin

MPP transcription logs

These logs contain session transcription data.
You can access these log files by creating a Session Detail report through the EPM.
The transcriptions are stored in the $AVAYA_MPP_HOME/logs/<yyyy>/<mm>/<dd>/transcriptions/ directory.
If utterances are saved for an application, they are stored in the $AVAYA_MPP_HOME/logs/transcriptions/<yyyy>/<mm>/<dd>/utterances/<session-id> directory.