Proposed Solution 1: Resetting report data position for systems using local Experience Portal database

Last Updated : Jun 19, 2017 |
Prolog information
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  1. Log into Linux on the Primary EPM server as a user with root privileges.
  2. To navigate to the appropriate directory, run the cd $AVAYA_HOME/Support/Security-Tools command.
  3. To reset the report data position, run the ./ResetEmailSMSLocalDB <Auxiliary_EPM_Name> command.
    ADDITIONAL INFORMATION:
    Where:
    • <Auxiliary_EPM_name> is the name of the Auxiliary EPM as it appears on the EPM Servers page of the EPM web interface.
  4. Reboot the Primary EPM server.