Real-time management

Last Updated : Jun 24, 2013 |
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A user can configure components, collect status from components, and control the operational state of components. The EP system supports each feature, from the primary EPM to the components in all zones. Zonal boundaries only exist for configurations where operational controls and status collection is zone independent and done in parallel to provide high-performance configuration services.
The polling process consists of the following:
  • Retrieving component state and status information for every component in parallel including Media servers and auxiliary EPMservers.
  • Saving the state and status information of the EPM servers in the database.
  • Updating the configuration of the components if the components are in a configurable state. This state depends on the type of data to be configured. The configuration data is synchronized with Media servers and uploaded from auxiliary EPM components.
    • Running states: Telephony resources for media server, ASR/TTS configuration, and Application configuration.
    • Stopped states: All configurations except Telephony for Media servers, including configurations that require a restart.
Component failure within a zone causes licenses to be redistributed within that zone. However, zone licenses are not automatically redistributed across zonal boundaries.