The installation log files contain detailed information about the installation process.
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Avaya Experience Portal creates several log files during the installation process. The installation process creates the /opt/Avaya/InstallLogs/aepinstall.log log file. The PVI checker creates the /opt/Avaya/InstallLogs/pvichecker.log log file.
General installation log files
Log filename
Description
aepinstall.log
This is the first log file you should consult if you need to troubleshoot an installation issue.
Note:
This file contains detailed log messages which might appear to be warnings or errors, but can safely be ignored, particularly if those warnings do not appear in the installation summary (ISSummary.log).
SetIAVersion<component>.log
Version history of the Experience Portal components installed. The <component> can be VPMS, MPP, or Docs.
GetIAVersionVPMS.err.log
Log file containing any warning messages generated while trying to retrieve version information as part of an upgrade. The presence of a warning in this log file does not necessarily indicate an error.
MPP-specific installation log files
Log filename
Description
av-mpp-<buildnumber>-Install-<date>.log
mppinstall.sh script output.
av-mpp-<buildnumber>-Install-rpm-<date>.log
Output from the Red Hat Package Manager (RPM) during the MPP software installation.
EPM-specific installation log files
Log filename
Description
vpms.cert.gen.out.log
Results from the security certificate generation process.
vpms.cert.gen.err.log
Any internal errors generated from the certificate generation process.
