Proposed Solution

Last Updated : Nov 24, 2020 |
Prolog information
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Use this procedure to set a two minute timeout.
  1. Log in to EPM.
    1. In the /opt/Tomcat/tomcat/lib/config/voiceportal.properties file, set the following properties:
      ADDITIONAL INFORMATION:
      mmsClientTimeout=120000
      mppResponseCompletionTimeoutMS=120000
    2. Restart EPM by running the following command:
      ADDITIONAL INFORMATION:
      service vpms restart
  2. Log in to MPP.
    1. In the /opt/Avaya/ExperiencePortal/MPP/config/mppconfig.xml file, set the following property:
      ADDITIONAL INFORMATION:
      <parameter name="mms_cmd_response_timeout">120</parameter>
    2. Restart MPP by running the following command:
      ADDITIONAL INFORMATION:
      service mpp restart
    3. In the /etc/httpd/conf/httpd.conf file, set the following property:
      ADDITIONAL INFORMATION:
      Timeout 120
    4. Restart the HTTPD server by running the following command:
      ADDITIONAL INFORMATION:
      service httpd restart