PTELE00047

Last Updated : Nov 10, 2021 |
Prolog information
Metadata
Keywords:

Problem description

Event name
PTELE00047
Event text
Some requested resource wasn't found. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details
Name: QTELE00047
SNMP Trap ID: 17901
Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

Some or all of the requested resources in the client request were not found in the server-side.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:
    ADDITIONAL INFORMATION:
    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log
    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log
    For more information, see the cloud ASR speech server integration documentation.