Identifying Nuance call log with ASR application

Last Updated : Jan 21, 2019 |
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Use this procedure to identify the Nuance call log with the running ASR application.
Users can use the mpp.mrcp.pass_callid=true property to identify the Nuance call log with the running ASR application.
  1. Log on to the EPM web interface.
  2. On the EPM main menu, click System Configuration Applications.
  3. On the Applications page, click the deployed application whose configuration you want to change.
  4. On the Change Application page, do the following to change the configuration of the application:
    1. In the Speech Parameters group for ASR, add the new property mpp.mrcp.pass_callid=true in the Vendor Parameters field.
    2. Click Apply and Save.
    STEP RESULT:
    The Nuance call log that is created for the selected ASR application has the following filename format:
    NUAN-$mm-$ss-$host-$hostname_of_EP-ASR-$Call-ID_of_SIP_incoming_call-LOG
    Where:
    • $mm is the number of minutes into the current hour.
    • $ss is the number of seconds into the current minute.
    • $host is the name of the host writing the log record.
    • $hostname_of_EP is the name of the Experience Portal host where the ASR application is running.
    • $Call-ID_of_SIP_incoming_call is the Call-Id of the SIP incoming call originated for ASR application.
    Note:
    If mpp.mrcp.pass_callid is not configured or set to false, the Nuance call log is created with the default Nuance call log name:
    NUAN-$mm-$ss-$host-$sid-$appsessionid-LOG
    Where:
    • $mm is the number of minutes into the current hour.
    • $ss is the number of seconds into the current minute.
    • $host is the name of the host writing the log record.
    • $sid is the unique session identifier created by the system.
    • $appsessionid is the unique session identifier created by the application, if one is set.
    For example, a SIP incoming call with Call-Id 1094a326dde241e8ac2305056a21888 for the ASR application running on Experience Portal with ep-pepm-51 as hostname, the Nuance call log NUAN-$mm-$ss-$host-ep-pepm-51-ASR-1094a326dde241e8ac2305056a21888-LOG is created on the Nuance speech server side.