Session Summary Report page field descriptions

Last Updated : Jul 05, 2021 |
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Summary section

Field
Description
Total Sessions
The total number of sessions that match the specified filter criteria.
Parent ID
When sessions are related, the session id of the starting session. Applications can set the Parent ID by using the exit variable exitParentID. This can be used to logically link sessions to a single parent session to facilitate the generation of an end-to-end reports
Sessions With Speech
The total number of sessions that use speech server resources and match the specified filter criteria. This number is followed by the percentage this number represents out of the total number of sessions handled during the given time period.
In addition, this section includes a field for each filter you specified on the Session Summary page.
For example:

Session Averages group

This table appears if you selected Session Averages group in the Report Type group on the Session Summary page.
Field
Description
First Prompt Latency
The number of milliseconds after Avaya Experience Portal received the call before the initial prompt began playing.
Note:
The First Prompt Latency value includes both the time it took Avaya Experience Portal to answer the phone as well as the time it took the first application page to load and request that a prompt be played.
Duration
The length of the session in seconds.
Note:
The duration of a session includes call timeouts and other overhead operations that are not included in any particular call. Therefore, the duration of an entire session may be greater than the sum of the call durations that took place during that session.
Total Utterances/Interactions
The total number of utterances made by the caller during the session. For sessions of type HTML, this value represents the number of user interactions with the mobile application. That is the number of HTML pages fetched.
Note:
This value does not include Dual-tone multi-frequency (DTMF) responses.
Recognized Utterances
The number of utterances that were correctly recognized during the session.
VoiceXML Page Requests
The number of VoiceXML pages that were requested during the session.
VoiceXML Page Cache Hits
The number of times a VoiceXML page was retrieved from the cache during the session.
Average ASR %
The average percentage of utterances that were recognized by the Automatic Speech Recognition (ASR) server.
Average Confidence
The average confidence level achieved while recognizing utterances.

Highest Page Loading Latency group

This table appears if you selected Highest Page Loading Latency group in the Report Type group on the Session Summary page.
Field
Description
URL
The URL of the VoiceXML page with the highest page-loading latency.
Media Server
The media server on which this page is running.
Time
The time in milliseconds from when the page was requested until it was completely loaded.

Lowest ASR Recognition group

This table appears if you selected Lowest ASR Recognition group in the Report Type group on the Session Summary page.
Field
Description
URL
The URL of the VoiceXML page with the worst ASR performance.
Media Server
The media server on which this page is running.
Number of Utterances
The number of utterances for the VoiceXML page with the worst ASR performance.
Number of Recognized Utterances
The number of recognized utterances for the VoiceXML page with the worst ASR performance.

Exit Page group

This table appears if you selected Exit Page group in the Report Type group on the Session Summary page.
Field
Description
Application
The name of the application.
Exit Page
The VoiceXML or CCXML page where the disconnect event occurred.
Total Sessions
The total number of sessions that ended with that page, and the percentage that represents the total number of times the application ran.

Exit Info #1 group

This table appears if you selected Exit Info #1 group in the Report Type group on the Session Summary page.
Field
Description
Application
The name of the application.
Exit Info #1
Optional information regarding the termination of the session.
The application developer determines the value for this field.
For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo1 field of the session variable.
Total Sessions
The total number of sessions that ended with that exit info, and the percentage that represents the total number of times the application ran.

Exit Info #2 group

This table appears if you selected Exit Info #2 group in the Report Type group on the Session Summary page.
Field
Description
Application
The name of the application.
Exit Info #2
Optional information regarding the termination of the session.
The application developer determines the value for this field.
For example, this field contains the customer ID if the Dialog Designer application developer stores the customer ID in the exitInfo2 field of the session variable.
Total Sessions
The total number of sessions that ended with that exit info, and the percentage that represents the total number of times the application ran.

Exit Reason group

This table appears if you selected Exit Reason group in the Report Type group on the Session Summary page.
Field
Description
Application
The name of the application.
Exit Reason
The reason why the session ended.
The application developer determines the value for this database field by setting the exitReason field of the session variable. If the application does not pass a value, this field defaults to Application exited.
Total Sessions
The total number of sessions that ended due to the exit reason, and the percentage that represents the total number of times the application ran.

Topic group

This table appears if you selected Topic group in the Report Type group on the Session Summary page.
Field
Description
Avaya Experience Portal
The name of the Avaya Experience Portal system.
Application
The name of the application.
Topic
The reason why the session was initiated.
The application developer configures this field to provide a summary of the main topic of the call. For example, the application developer can configure this field to display the menu option the caller selected in the main menu.
Total Sessions
The total number of sessions that were initiated due to the topic, and the percentage that represents the total number of times the application ran.

ASR Usage group

This table appears if you select ASR group in the Report Type group on the Session Summary page.
Field
Description
ASR Engine Type
The ASR engine type available on the system.
ASR Usage
The total number of billing units used by the ASR Engine type across the time span of the report.
Consult with your Avaya sales representative to determine the number of seconds represented by a billing unit.

TTS Usage group

This table appears if you select TTS group in the Report Type group on the Session Summary page.
Field
Description
TTS Engine Type
The TTS engine type available on the system.
TTS Usage
The total number of billing units used by the ASR Engine type across the time span of the report.
Consult with your Avaya sales representative to determine the number of seconds represented by a billing unit.