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Avaya Experience Portal Documentation Library

Table of Contents

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Notices
Avaya Experience Portal documentation
New in this release
Changes in earlier releases
Users in Avaya Experience Portal
Roles-based access in Avaya Experience Portal
User roles
Password administration
Logging in to the Experience Portal web interface
Changing your account password
Setting global login parameters
Unlocking a user account
Viewing a user account
Adding a user account
Changing a user account
Deleting an EPM user account
Using a corporate directory to specify Experience Portal users
Users page field descriptions
Add User page field descriptions
Change User page field descriptions
Login Options page field descriptions
OS User Settings page field descriptions
View OS User Settings page field descriptions
Keycloak settings page field descriptions
Roles page field descriptions
Add New Role page field descriptions
Adding a new user role
Changing a user role
Deleting a custom user role
Certificate-based user authentication
- Configuring certificate-based user authentication
  - End user experience in client certificate authentication
Avaya Experience Portal licenses
Viewing your licenses
Configuring the connection to the Avaya license server
Updating license information manually
Licensing page field descriptions
Allocations page field descriptions
License Server URL page field descriptions
Avaya Experience Portal License Settings page field descriptions
Viewing telephony port distribution
Telephony port states
Port Distribution page field descriptions
Port Distribution Report page field descriptions
Port Information window field descriptions
H.323 connections in Experience Portal
SIP connections in Experience Portal
Comparison of features supported on H.323 and SIP
VoIP in Experience Portal
Directory details of the EPM system components
Determining the installation history on an Experience Portal server
Configuring the PostgreSQL database user accounts
Secure password hashing algorithm SCRAM-SHA-256 for database users
Organization level access in Avaya Experience Portal
Organization level roles
Configuring organization level access in Experience Portal
- Enabling organization level access in Experience Portal
- Disabling organization level access in Experience Portal
Organizations page field descriptions
Overview
Failover within a zone
Real-time management
Licenses
Zone filters
Restrictions on moving resources between zones
Adding a zone
Changing the configuration of a zone
Deleting a zone
Filtering a zone
Viewing the details of a zone
Email overview
Email typical flow
Email processors
Email connections
Adding an email application to Experience Portal
Changing the settings of an email application
Deleting an email application
Configuring system parameters for email browser settings
Configuring system parameters for email settings
Multimedia Tomcat server
Email reporting filters
SMS overview
SMS typical flow
SMS Processors
Adding an SMS application to Experience Portal
Changing the settings of an SMS application
Deleting an SMS application
Adding an HTTP connection
- Add HTTP Connection page field descriptions
Changing the configuration of an HTTP connection
- Change HTTP connection page field descriptions
Deleting an HTTP connection
Adding an SMPP connection
Changing the configuration of an SMPP connection
Testing SMPP connections
Deleting an SMPP connection
SMS Browser
- Configuring system parameters for SMS browser settings
- Configuring system parameters for SMS settings
SMS web services
Reporting filters for SMS
SMS delivery receipt flow sequence
SMSC success and failure responses
HTML overview
HTML typical flow
Data collection
Adding an HTML application to Experience Portal
Changing the settings of an HTML application
Deleting an HTML application
Configuring HTML Redirector
Prerequisites for Single Sign-On
Configuring the EPM System Manager Settings page
- System Manager Settings page field descriptions
Creating a System Manager user
Items created on System Manager after enabling Single Sign-on
Experience Portal roles and permissions assignment
Single Sign-on
Reconfiguring the single sign-on after a System Manager upgrade
System Manager Single Sign-On limitations
Changing EPM server settings
Configuring an auxiliary EPM server
Changing the configuration information for a EPM server
Reconnecting the primary and auxiliary EPM servers
Deleting the auxiliary EPM server
Stopping the vpms service
Associating Avaya Breeze® platform with an Experience Portal system
Data Storage Settings page field descriptions
Configuring conversation repository
Move the Experience Portal software to a different server machine
Move the EPM software to a different server machine
Moving an MPP to a different dedicated server
- Reestablishing the link between the EPM and an MPP
Move a single-server Experience Portal system to a different server
Packing MPP logs and transcriptions in a TAR file
Packing MPP logs and transcriptions using getmpplogs.sh
Restoring packed MPP log files
Packing EPM logs and transcriptions using getepmlogs.sh
Diagnostics page field descriptions
Hostname or IP address changes for Experience Portal servers
Changing the hostname or IP address on a dedicated primary EPM server
- Reconnecting an existing MPP server with the EPM server
Changing the hostname or IP address on the auxiliary EPM server
Changing the hostname or IP address for a dedicated MPP server
Changing the hostname or IP address for the Experience Portal single server system
Installing new Identity Certificates after changing hostname and IP address
System Backup Overview
Database backup prerequisites
Setting up a Linux backup server
Setting up a Windows backup server
Backing up an Avaya Experience Portal system from System Backup menu in EPM
System Backup page field descriptions
View System Backup page field descriptions
Backup Server page field descriptions
Verify Backup Server page field descriptions
Backup Scheduler page field descriptions
User Components page field descriptions
Database Restore utility and system backup
Verifying the backup server mount point
Restoring data backed up from System Backup
Resetting report data positions using the local database
Purging report data from a local Experience Portal database
Masking a contact number in the local Experience Portal database
Shared external database configuration for multiple Experience Portal systems
External database requirements
Creating the required tables in the external database
Connecting the Experience Portal system to a shared external database
Disconnecting the Experience Portal system from a shared external database
Purging Experience Portal report data from an external database
Masking a contact number in the external Experience Portal database
Resetting report data positions using external databases
EPM Servers page field descriptions
EPM Settings page field descriptions
Adding additional disk space to the Experience Portal system
Syslog communication to external syslog servers
- Configuring Primary EPM server to write to the local syslog server
- Configuring secure syslog communication on Primary EPM server
SNMP Agents and Traps
Configuring Avaya Experience Portal as an SNMP agent
Viewing existing SNMP traps
Adding an SNMP trap
Changing an SNMP trap
Disabling SNMP traps
Testing SNMP traps
Deleting SNMP traps
Configuring IBM Tivoli or HP OpenView with Experience Portal
SNMP page field descriptions
SNMP Agent Settings page field descriptions
Add SNMP Trap Configuration page field descriptions
Change SNMP Trap Configuration page field descriptions
View SNMP Device Notification Settings page field descriptions
Media Processing Platform server overview
Setting the global grace period and trace level parameters
Viewing all MPP servers
Viewing details for a specific MPP
Adding an MPP
Changing an MPP
MPP server capacity
MPP operational modes
- Changing the operational mode of an MPP
MPP operational states
MPP processes
Software Upgrade overview
Software Upgrade page field descriptions
Upgrading all MPP servers
Upgrading an MPP server
Starting all MPP servers
Starting an MPP server
Restarting one or more MPP servers
Setting the restart options for an MPP
Viewing MPP configuration history
Resetting the application cache through Experience Portal user interface
Resetting the application cache through web service
Configuring Experience Portal to use the Test operational mode
- Using the Test operational mode
Deleting MPP servers
MPPServiceMenu
- Logging in to the Media Server Service Menu
- Using the Media Server Service Menu with a proxy server
Moving the MPP logs to a different location
Add MPP Server page field descriptions
Restart Automatically <MPP Name> page field descriptions
Change MPP Server page field descriptions
<MPP name> Details page field descriptions
MPP Manager page field descriptions
MPP Servers page field descriptions
MPP Settings page field descriptions
Restart <MPP Name> Today page field descriptions
Restart Schedule for <MPP Name> page field descriptions
<System name> Details tab on the System Monitor page field descriptions
Summary tab on the System Monitor page field descriptions
<Media server Name> Configuration History page field descriptions
Speech applications in Avaya Experience Portal
Multiple speech recognition vendor
Call flow example
Deploying a speech application
- Tomcat and WebSphere speech application deployment guidelines
Adding a speech application to Experience Portal
Changing speech application settings through Avaya Experience Portal
Viewing speech applications added to the Experience Portal system
Deleting speech applications from Avaya Experience Portal
Speech application priority
- Changing speech application priority
Specifying the default application for inbound calls
Accessing VoiceXML and CCXML Log tag data through Experience Portal
Viewing application transcription data
Vendor specific parameters
- Configuring vendor specific parameters
Nuance call logs and ASR applications
- Identifying Nuance call log with ASR application
Avaya Experience Portal with multiple Nuance Speech Server (NSS)
Google Speech recognition
Google Dialogflow
Nuance Mix DLGaaS
Voice Activity Detector (VAD)
REST API for key rotation
Best practices for speech application design
Design for user experience
Design for potential problems
- Experience Portal event handlers
Design for application flow
Design for modularity
Design for application resources
Keeping CCXML application sessions active until the MPP grace period expires
Restrictions for dialogs attached to CCXML conference calls
Speech recognition results and VoiceXML applications
Privacy feature support for VoiceXML applications
Server Name Indication
DTMF digits sending by a VoiceXML application
CCXML elements and attributes
- CCXML hints
VoiceXML elements and attributes
Call classification overview
Call classification analysis results
Call classification for inbound calls
Call classification for outbound calls
Call classification with the LaunchVXML method
User-to-User Interface (UUI) data passed in SIP headers
- Universal Call Identifier (UCID) values included in UUI data
- Experience Portal application parameters affecting the UUI data
SIP header support for CCXML and VoiceXML applications
Sample VoiceXML page logging SIP headers
Support for unknown headers
RFC 3261 SIP headers
Creating a custom header
Sample VoiceXML page setting SIP headers in a VoiceXML application
SIP UPDATE method
- Sample SIP UPDATE Method
Experience Portal event handlers
- Adding application event handlers and prompts
- Setting the default application event handlers
Avaya Voice Browser overview
Using a secure connection between the MPP and the application server
Speech servers in Avaya Experience Portal
Mixed Protocols for configuring speech servers
ASR servers in Avaya Experience Portal
ASR acquire and release resource control
Changing ASR servers
TTS servers in Experience Portal
Viewing existing TTS servers
Adding TTS servers
Changing TTS servers
Deleting TTS servers
Adding a third-party TTS Server type
Adding custom dictionaries for Nuance Vocalizer
- Associating a custom dictionary with an application through Experience Portal
- Associating a custom dictionary with an application using the lexicon tag
Sample custom dictionary for Vocalizer
Phonetic expressions allowed in a custom dictionary
TTS tab on the Speech Servers page field descriptions
Add TTS Server page field descriptions
Change TTS Server page field descriptions
Application Server Manager in Avaya Experience Portal
Application Server page field descriptions
Starting Application server
Logging in to the Tomcat Manager web interface from Avaya Experience Portal
Overview
Acquire and maintain licenses
Add managed application to EPM
Role-based access
Multi-tenancy
Logging and Alarming
Reports related to managed applications
Integrated Voice and Video Response
Intelligent Customer Routing overview
Acquire and maintain licenses
Configure ICR in EPM
Role-based access
Multi-tenancy
Database Backup and Restore
Logging and Alarming
Reports related to ICR
Viewing Avaya Experience Portal system status
Events and alarms
Event and alarm categories
Event severities
Alarm severities
Alarm statuses
Resource thresholds for events and alarms
- Setting the resource thresholds for events and alarms
Setting log data retention periods
Creating an event report
Creating an alarm report
Viewing alarms by alarm category
Changing the status of an alarm
Viewing the status changes made to an alarm
Alarm Manager page field descriptions
Alarm Report page field descriptions
Trace Viewer
MPP Traces tab on Trace Viewer page field descriptions
MPP Trace Report page field descriptions
EPM Traces tab on Trace Viewer page field descriptions
EPM Trace Report page field descriptions
Log Viewer page field descriptions
Log Report page field descriptions
Alarm/Log Options page field descriptions
Alarm History window field descriptions
Creating an Audit Log report
- Audit Log Viewer page field descriptions
- Audit Log Report page field descriptions
Configuring report data settings
Printing reports
Exporting reports
Report generation flow diagram
Application activity reports
- Creating an Application Summary report
- Creating an Application Detail report
Contact activity reports
Creating a Performance report
Advanced reporting in Experience Portal
Data Export reports
Creating a Data Export report
Generating Custom reports using third-party software
Custom application activity reports
Custom Contact Detail report
Mapping of call completion code with SIP error code
Custom Session Detail report
VPApplication table
Custom VPPerformance Reports
VPMpps table
VPSystems table
VPUCIDMap table
Custom Reports using EPM
Generating a Custom report using EPM
Trending By report
Scheduled Reports
Scheduling a Report
SQL queries for the EPM reports
Overview
Certificate authorities
Viewing certificates
Certificates page field descriptions
EP Signing Certificate
- Certificate tab on the EP Signing Certificate tab of the Certificates page field descriptions
  - Generating a new EP Signing Certificate
  - Uploading the EP Signing Certificate
- Certificate Signing Request tab on the EP Signing Certificate tab of the Certificates page field descriptions
EPM Identity Certificates tab on the Certificates page field descriptions
MPP Identity Certificates tab on the Certificates page field descriptions
Externally signed identity certificates
- Pre-requisites for importing custom identity certificates
  - Removing the EP Signing Certificate
  - Uploading external CA certificates as a Platform type trusted certificate
Uploading Identity Certificates
Custom Identity Certificate Expiration
Trusted Certificates tab on the Certificates page field descriptions
- Upload Trusted Certificate page field descriptions
Installing trusted certificate for TLS authentication with Avaya Aura® Session Manager
Installing trusted certificate for secure communications with Standalone Avaya WebLM
Enabling password protection for Single User Mode on Avaya Enterprise Linux
Disabling MPP core files
Enabling legacy TLS protocols
Server Identity Validation
Best practices for Server Name Indication
Basic troubleshooting for Server Name Indication
Advanced Intrusion Detection Environment
FIPS 140–2 mode
- Enabling FIPS
- Disabling FIPS
Enhanced Access Security Gateway (EASG)
EPM main menu customizations
EPM main menu configuration files
Checklist for adding a new menu group and menu items
Add menu items to an existing menu group
The Application Logging web service for third-party speech applications
Best practices
Application Logging web service flow diagram
Configuring the Application Logging web service
Application Logging web service methods
logFailed method
reportBatch method for application logging
reportBatch method for call flow data
logApplicationEventAlarm method for application Logging / Alarming
Sample Application Logging web service WSDL file
The Application Interface web service
Best practices
Application Interface web service flow diagram
Configuring the Application Interface web service
Application Interface web service methods
GetStatus method
GetStatusEx method
LaunchCCXML method
- Returning the status of a LaunchCCXML request
- CCXML session properties
LaunchEmail method
LaunchSMS method
LaunchHTML method
LaunchVXML method
- Call classification with the LaunchVXML method
- VoiceXML session properties
QueryResources method
SendCCXMLEvent method
SendEmail method
SendSMS method
Additional parameters in the LaunchEmail and SendEmail methods
Additional parameters in the LaunchSMS and SendSMS methods
Return Values
Sample Application Interface web service WSDL file
External messages overview
Receiving an external message asynchronously
Receiving external message synchronously
Sending messages from a voice application
Overview
- Authentication and Authorization
- Management web services WSDL
Best Practices
Management Interface web service flow diagram
Configuring Management Interface web service
Management Interface web service method objects
- Field
- Field array
- Status
Management Interface web service methods
Exception codes
FileUpload Serverlet Interface
- FileUpload method
Management Interface web service client
- Management Interface web service client examples
About Avaya Experience Portal page field descriptions
Active Calls page field descriptions
- Active incoming calls page field descriptions
- Active Outgoing Calls page field descriptions
Add Application page field descriptions
Add ASR Server page field descriptions
Add CCXML Event Handler page field descriptions
Add Event Handler Prompt page field descriptions
Add Email Server page field descriptions
Add Organization page field descriptions
Add Scheduled Report page field descriptions
Schedules tab on the Scheduled Reports page field descriptions
Outputs tab on the Scheduled Reports page field descriptions
Add VoiceXML Event Handler page field descriptions
Add EPM Server page field descriptions
Add Global Configurable Application Variable page field descriptions
Alarm Monitor page field descriptions
Alarm Codes page field descriptions
Application Detail (Filters) page field descriptions
Application Detail Report page field descriptions
Applications page field descriptions
Applications page field descriptions (view only)
Application Server page field descriptions (view only)
Application Summary Report page field descriptions
Application Summary (Filters) page field descriptions
Global Configurable Application Variable page field descriptions
Contact Detail (Filters) page field descriptions
Contact Detail Report page field descriptions
Contact Summary (Filters) page field descriptions
Contact Summary Report page field descriptions
Custom Reports page field descriptions
Import Custom Report page field descriptions
Data Export (Filters) page field descriptions
Data Export Report page field descriptions
Edit Role page field descriptions
Change Global Configurable Application Variable page field descriptions
Root Certificate tab on the Certificates page field descriptions (view only)
Upload Root Certificate page field descriptions
Trusted Certificates tab on the Certificates page field descriptions (view only)
Change Alarm Delivery Settings page field descriptions
Change Application page field descriptions
Change Alarm Code Settings page field descriptions
Change ASR Server page field descriptions
Change Email Server page field descriptions
Change Organization page field descriptions
Change Password Longevity page field descriptions
Change EPM Server page field descriptions
Change Configurable Application Variables
SNMP Device Notification Settings page field descriptions
Edit Scheduled Report page field descriptions
Email Servers page field descriptions
CCXML tab on the Event Handlers page field descriptions
CCXML tab on the Event Handlers page field descriptions (view only)
Prompts tab on the Event Handlers page field descriptions
Prompts tab on the Event Handlers page field descriptions (view only)
VoiceXML tab on the Event Handlers page field descriptions
VoiceXML tab on the Event Handlers page field descriptions (view only)
Import Trusted Certificate page field descriptions
LDAP Settings page field descriptions
View LDAP Settings page field descriptions
Log Report for Event page field descriptions
Message Details page field descriptions
<MPP name> Details page field descriptions (view only)
MPP Manager page field descriptions (view only)
MPP Servers page field descriptions (view only)
Performance (Filters) page field descriptions
Performance Report page field descriptions
Port Utilization Details page field descriptions
Privacy Settings page field descriptions
View Privacy Settings page field descriptions
Report Data Configuration page field descriptions
Session Detail (Filters) page field descriptions
Session Detail Report page field descriptions
Session Details page field descriptions
Session Summary (Filters) page field descriptions
Session Summary Report page field descriptions
Standard Reports page field descriptions
Syslog Settings page field descriptions
ASR tab on the Speech Servers page field descriptions
ASR tab on the Speech Servers page field descriptions (view only)
ASR Custom Languages page field descriptions
TTS tab on the Speech Servers page field descriptions (view only)
TTS Custom Voices page field descriptions
Video Settings page field descriptions
View Application page field descriptions
View Alarm Codes page field descriptions
View Alarm Delivery Settings page field descriptions
View ASR Server page field descriptions
View ASR Custom Languages page field descriptions
View Browser Settings page field descriptions
View Email Connections tab on Email page field descriptions
View Email Servers page field descriptions
View H.323 Connection page field descriptions
View Licensing page field descriptions
View Login Options page field descriptions
View MPP Server page field descriptions
View MPP Settings page field descriptions
View Organizations page field descriptions
View Report Data Configuration page field descriptions
View Data Storage Settings page field descriptions
View Roles page field descriptions
View Role page field descriptions
View Configurable Application Variables
View SIP Connection page field descriptions
View SNMP page field descriptions
View SNMP Agent Settings page field descriptions
View Syslog Settings page field descriptions
View TTS Server page field descriptions
View TTS Custom Voices page field descriptions
View Users page field descriptions
View Alarm/Log Options page field descriptions
View Video Settings page field descriptions
View VoIP Settings page field descriptions for MPP
View EPM Server page field descriptions
View EPM Settings page field descriptions
View configuring HTML Redirector page field description
View System Manager Settings page field descriptions
View list of Global Configurable Application Variable page field descriptions
View Global Configurable Application Variable page field descriptions
Avaya Experience Portal Alarm Monitor page field descriptions
H.323 tab on the VoIP Connections page field descriptions (view only)
SIP tab on the VoIP Connections page field descriptions (view only)
EPM Manager page field descriptions
EPM Manager page field descriptions (view only)
<EPM Name> Details page field descriptions
EPM Servers page field descriptions (view only)
Application Launch Order window field descriptions
Call Leg Details window field descriptions
- SMS Processors tab on SMS page field descriptions
Add SMS Processor page field descriptions
Change SMS Processor page field descriptions
View SMS Processors tab on SMS page field descriptions
SMPP Connections tab on SMS page field descriptions
Add SMPP Connection page field descriptions
Change SMPP Connection page field descriptions
View SMPP Connections tab on SMS page field descriptions
HTTP Connections tab on SMS page field descriptions
View HTTP connections tab on SMS page field descriptions
SMS Settings page field descriptions
View SMS Settings page field descriptions
SMS browser page field descriptions
View SMS Browsers settings page field descriptions
Email Processors tab on Email page field descriptions
Add Email Processor page field descriptions
Change Email Processor page field descriptions
View Email Processors tab on Email page field descriptions
Email Connections tab on Email page field descriptions
Add Email Connection page field descriptions
Change Email Connection page field descriptions
Email Settings page field descriptions
View Email Settings page field descriptions
Email Browser Settings page field descriptions
View email Browser Settings page field descriptions
Zones page field descriptions
Add Zone page field descriptions
Change zone page field descriptions
View Zone page field descriptions
View Zone page field description
Detail Allocations page field descriptions
<Zone name> Details page field descriptions
Zone filter page field descriptions
Change <application name> page field descriptions
Organization-level Allocations page field descriptions
Change <organization name> page field descriptions
Email processor page field descriptions (view-only)
Email connection page field description (view-only)
View SMS Processor page field descriptions
View HTTP connection page field descriptions
View SMPP Connection page field descriptions
Active Calls page field descriptions
Active Sessions page field descriptions
Activity page field descriptions
Applications page field descriptions
Application Statistics page field descriptions
ASR Resources page field descriptions
Certificate page field descriptions
Certificates page field descriptions
Check Log Service page field descriptions
Check Server Connections page field descriptions
Check Server Status page field descriptions
Configuration page field descriptions
MPP Service Menu home page field descriptions
Log Directories page field descriptions
Log File page field descriptions
Log Files page field descriptions
Networking page field descriptions
Pack Files Options page field descriptions
Process Messages page field descriptions
Resources page field descriptions
Speech Servers page field descriptions
Telephony Resources page field descriptions
TTS Resources page field descriptions
Software Upgrade page field descriptions (view only)
Users page field descriptions
Version page field descriptions
Troubleshooting categories
Experience Portal system status
- Checking the status of MPPs
- checking-the-status-of-port-connections
- no-mpp-servers-have-allocated-ports
- one-or-more-mpps-have-no-allocated-ports
- one-or-more-licensed-ports-have-not-been-allocated
- Event and alarm logs
- cannot-generate-a-log-or-alarm-report
- Checking the application for proper function and behavior
- Enabling Avaya Voice Browser Logging
- Identifying synchronization problems between the EPM and an MPP
- Synchronizing the EPM and an MPP
Checking the call session
- Viewing the session log file
Finding the version numbers for the Experience Portal software
Timer Release
Collecting information related to a problem
Information needed for Services to initiate troubleshooting
- Collecting logs from EPM
- Collecting logs from MPP
Taking the Auxiliaryoffline using theWeb interface
Stopping theservice
authorized-user-cannot-log-in-to-epm
user-cannot-log-in-to-the-epm-web-interface-remote
epm-pages-do-not-display-or-have-garbled-content
- troubleshooting-vpms-service-issues
- troubleshooting-postgresql-issues
cannot-view-or-use-an-epm-page
cannot-access-or-view-certain-features-in-epm
epm-screen-not-displayed-after-restoring-experienc
epm-pages-display-in-the-fields
epm-running-out-of-disk-space
epm-server-fails-due-to-hardware-problems
SIP: The root CA certificate will expire in {0} days
- Proposed Solution
Email and SMS data not collected from Auxiliary EPM
- Proposed Solution 1: Resetting report data position for systems using local Experience Portal database
- Proposed Solution 2: Resetting report data positions on systems using external database
Email and SMS report data not collected from Primary EPM
- Proposed Solution: Resetting the report data position
EPM fails sending a configuration to MPP due to the Read timed out error
- Proposed Solution
System Monitor page is slow to load
Setting trace logging options
Taking the MPP offline using the EPM web interface
Stopping the MPP service
Isolating an MPP for troubleshooting
checking-the-basic-status-of-an-mpp
checking-the-operational-state-of-an-mpp
Check the configuration state of the MPP
checking-the-states-of-the-critical-mpp-processes
Checking the state of an MPP process
Administrative scripts available on the MPP
Advanced troubleshooting scripts available on the MPP
Symptoms of common MPP problems
troubleshooting-the-httpd-daemon-process
troubleshooting-the-mpp-daemon-process
SSL certificate requirements
MPP SSL certificate and key location
Validating the EPM SSL certificate copy on the MPP
Validating the MPP configuration file for the SSL certificates
Reinstalling the SSL certificate from the EPM
Troubleshooting issues with Dialogflow
cannot-mount-dvd-on-an-avaya-linux-server
Troubleshooting issue with SDR not created for sendSMS and sendEmail
application-is-not-receiving-an-inbound-sms
outbound-sms-are-not-received-on-the-cell-phone
the-application-is-not-receiving-inbound-emails
outbound-email-not-received-on-the-cell-phone
Cannot view the report output from the email link
Purging conversations from the conversation repository database
high-number-of-failures-or-unknown-status-for-outb
runtime-error-in-the-online-help-search-functional
web-site-security-certificate-error-when-accessing
incorrect-search-results-in-the-help
file-cannot-be-found-error-when-exporting-a-report
long-tts-prompt-does-not-play-when-nuance-is-confi
tts-servers-have-different-volume-for-the-same-pre
Network interfaces move
Privacy Manager role
Package mod_dnssd
Avaya Aura® Session Manager
Loquendo speech servers
Application logging
prompt-(with-barge-in-enabled)-times-out-before-pl
Supporting non-English applications
application-error-psesm00070
Making outcall using SIP
cannot-access-remote-database
Remote DTMF detection
recognition-timeout-while-playing-a-long-prompt
getting-recognition-results-on-nomatch-event
Property inputmodes
Stability issues with MRCPv2
speech-server-using-mrcpv2-first-call-fails-but-se
chinese-tts-using-nuance-speech-server
Security problem while trying to play utterances
cannot-view-exported-file
External database URL
system-displays-incorrect-time-zone-for-the-defaul
System does not start when SELinux is disabled
Installation log files
Troubleshooting disk partition related issues
Unable to connect to RHN during Experience Portal installation
mounting-a-dvd-on-avaya-linux
MPP install files have Windows style newline characters
File system check (fsck) reports number of days error
- Solution
Changing PostgreSQL user account passwords
Time synchronization problems
BIOS corrupted error on HP DL common servers after installing Avaya Linux
Application Interface web service
Application Logging web service
Speech server requirements
Checklist for restoring the software on Avaya Enterprise Linux
Restoring the software on a dedicated Primary EPM server or a single-server EPM system running Red Hat Enterprise Linux Server
Restoring a dedicated MPP server on Red Hat Enterprise Linux Server
Cannot back up to Windows file share
Uninstalling Tomcat application server
Reinstalling the EPM and MPP software on a single server
Reinstalling the MPP software
Reinstalling the primary EPM software on a dedicated EPM server
Reinstalling the EPM software in a single server system
Reinstalling the auxiliary EPM software
Verifying communication with the Application Interface web service
Verifying outcalls and application launching with the Application Interface web service
Additional Application Interface web service validations with Application Interface test client
EPM server logs
MPP server logs
Application server logs
Third party logs for ASR and TTS servers
New common server R3
Events and associated alarms overview
PADMN events
- padmn00001
- padmn00002
- padmn00003
- padmn00004
- padmn00005
- padmn00006
- padmn00007
- padmn00008
- padmn00009
- padmn01001
- padmn01002
- padmn01003
- padmn01004
- padmn01005
- padmn01006
- padmn01007
- padmn01008
- padmn01009
- padmn01010
- padmn01011
- padmn01012
- PADMN01013
- PADMN01014
- padmn01101
- padmn01102
- padmn01103
- padmn01104
- padmn01105
- padmn01106
- padmn01107
- padmn01108
- padmn01109
- padmn01110
- padmn01111
- padmn01112
- padmn01113
- padmn01114
- padmn01115
- padmn01116
- padmn01117
- padmn01118
- padmn01119
- padmn01120
- padmn01121
- padmn01122
- padmn01123
- padmn01124
- padmn01125
- padmn01126
- padmn01127
- padmn01128
- padmn01129
- padmn01130
- padmn01131
- padmn01401
- padmn01402
- padmn01403
- padmn01404
- padmn01501
- padmn01502
- padmn01503
- padmn01504
- padmn01801
- padmn01802
- padmn01803
- padmn02101
- padmn02102
- padmn02103
- padmn02104
- padmn02105
- padmn02106
- padmn02301
- padmn02302
- padmn02303
- padmn02304
- padmn02305
- PADMN02306
- padmn02307
- PADMN02308
- PADMN02309
- PADMN02401
- PADMN02402
- PADMN02403
- padmn03501
- padmn03503
- padmn03601
- padmn03602
- padmn03603
- padmn03604
- padmn03605
- padmn03606
- padmn03607
- padmn03608
- padmn03609
- padmn03610
- padmn03611
- padmn03612
- padmn03613
- padmn03614
- padmn03615
- padmn03616
- padmn03617
- padmn03618
- padmn03619
- padmn03620
- padmn03621
- padmn03622
- padmn03623
- padmn03701
- padmn03702
- padmn03801
- padmn03802
- padmn03804
- padmn03810
- padmn03811
- padmn03812
- padmn10001
- padmn10002
- padmn10003
- padmn10004
- padmn10005
- padmn10006
- padmn10007
PADTL events
- padtl00018
- padtl00101
- padtl00102
- padtl00103
PAIWS events
- paiws_e001
- paiws_e002
- paiws_e003
- paiws_e004
- paiws_e005
- paiws_e006
- paiws_e007
- paiws_e008
- paiws_e009
- paiws_e010
- paiws_e011
- paiws_e012
- paiws_e013
- paiws_f001
- paiws_f002
- paiws_f003
- paiws_f004
- paiws_f005
- paiws_r001
- paiws_w001
- paiws_w002
- paiws_w003
- paiws_w004
- paiws_w005
- paiws_w006
- paiws_w007
- paiws_w008
- paiws_w009
- paiws_w010
- paiws_w011
- paiws_w012
- paiws_w013
- paiws_w014
- paiws_w015
- paiws_w016
- paiws_w017
- paiws_w018
- paiws_w019
- paiws_w020
- paiws_w021
- paiws_w022
- paiws_w023
- paiws_w024
- paiws_w025
- paiws_w026
- paiws_w027
- paiws_w028
- paiws_w029
- paiws_w030
- paiws_w031
- paiws_w032
- paiws_w033
- paiws_w034
- paiws_w035
- paiws_w036
- paiws_w037
- paiws_w038
- paiws_w039
- paiws_w040
- paiws_w041
- paiws_w042
- paiws_w043
- paiws_w044
- paiws_w045
- paiws_w046
- paiws_w047
- paiws_w048
- paiws_w049
- paiws_w050
- PAIWS_W051
- PAIWS_W052
- PAIWS_W053
- PAIWS_W054
PALOG events
- palog00001
- palog00002
- palog00003
- palog00004
- palog00005
- palog00006
- palog00007
- palog00008
- palog00009
- palog00010
- palog00011
- palog00012
- palog00013
- palog00014
- palog00015
- palog00016
- palog00017
PAPP events
- papp_00001
- papp_00011
- papp_00021
- papp_00031
- papp_00041
- papp_00051
- papp_00061
- papp_00071
- papp_00081
- papp_00091
- papp_00002
- papp_00012
- papp_00022
- papp_00032
- papp_00042
- papp_00052
- papp_00062
- papp_00072
- papp_00082
- papp_00092
- papp_00003
- papp_00013
- papp_00023
- papp_00033
- papp_00043
- papp_00053
- papp_00063
- papp_00073
- papp_00083
- papp_00093
PASR events
- pasr_00001
- pasr_00002
- pasr_00003
- pasr_00004
- pasr_00005
- pasr_00006
- pasr_00007
- pasr_00008
- pasr_00009
- pasr_00010
- pasr_00011
- pasr_00012
- pasr_00013
- pasr_00014
- pasr_00015
- pasr_00016
- pasr_00017
- pasr_00018
- pasr_00019
PAVB events
- pavb_00001
- pavb_00002
- pavb_00003
- pavb_00004
- pavb_00005
- pavb_00006
- pavb_00101
- pavb_00102
- pavb_00103
- pavb_00104
- pavb_00106
- pavb_00107
- pavb_00109
- pavb_00110
- pavb_00111
- pavb_00112
- pavb_00113
- pavb_00128
- pavb_00131
- pavb_00133
- pavb_00134
- pavb_00136
- pavb_00137
- pavb_00138
- pavb_00139
- pavb_00140
- pavb_00141
- pavb_00142
- pavb_00143
- pavb_00144
- pavb_00146
- pavb_00147
- pavb_00148
- pavb_00149
- pavb_00151
- pavb_00153
- pavb_00156
- pavb_00157
- pavb_00159
- pavb_00160
- pavb_00161
- pavb_00162
- pavb_00163
- pavb_00165
- pavb_00166
- pavb_00167
- pavb_00169
- pavb_00170
- pavb_00173
- pavb_00174
- pavb_00175
- pavb_00176
- pavb_00178
- pavb_00179
- pavb_00180
- pavb_00181
- pavb_00183
- pavb_00184
- pavb_00185
- pavb_00186
- pavb_00187
- pavb_00188
- pavb_00189
- pavb_00190
- pavb_00191
- pavb_00193
- pavb_00194
- pavb_00195
- pavb_00196
- pavb_00197
- pavb_00198
- pavb_00200
- pavb_00202
- pavb_00203
- pavb_00204
- pavb_00208
- pavb_00212
- pavb_00213
- pavb_00216
- pavb_00218
- pavb_00219
- pavb_00220
- pavb_00222
- pavb_00224
- pavb_00225
- pavb_00226
- pavb_00227
- pavb_00230
- pavb_00305
- pavb_01001
- pavb_01004
- pavb_01016
- pavb_01018
- pavb_01019
- pavb_01020
- pavb_01021
- pavb_01024
- pavb_01026
- pavb_01027
- pavb_01028
- pavb_01029
- pavb_01030
- pavb_01031
- pavb_01032
- pavb_01033
- pavb_01034
- pavb_01035
- pavb_01037
- pavb_01038
- pavb_01039
- pavb_01040
- pavb_01041
- pavb_01045
- pavb_01046
- pavb_01048
- pavb_01049
- pavb_01050
- pavb_01051
- pavb_01052
- pavb_01053
- pavb_01054
- pavb_01055
- pavb_01056
- pavb_01057
- pavb_01058
- pavb_01059
- pavb_01065
- pavb_01073
- pavb_01074
- pavb_01075
- pavb_01076
- pavb_01077
- pavb_01078
- pavb_01079
- pavb_01080
- pavb_01081
- pavb_01082
- pavb_01083
- pavb_01084
- pavb_01085
- pavb_02001
- pavb_02002
- pavb_02003
- pavb_03001
- pavb_03003
- pavb_03006
- pavb_03008
- pavb_03009
- pavb_03010
- pavb_03011
- pavb_03013
- pavb_03020
- pavb_03022
- pavb_03023
- pavb_03024
- pavb_03025
- pavb_03026
- pavb_03027
- pavb_03028
- pavb_03029
- pavb_03035
- pavb_03036
- pavb_03037
- pavb_03038
- pavb_03039
- pavb_03040
- pavb_03041
- pavb_03042
- pavb_03043
- pavb_03045
- pavb_03046
- pavb_03047
- pavb_03048
- pavb_03049
- pavb_03050
- pavb_03051
- pavb_03052
- pavb_03053
- pavb_03055
- pavb_03056
- pavb_03057
- pavb_03059
- pavb_03060
- pavb_03061
- pavb_03062
- pavb_03063
- pavb_03064
- pavb_03098
- pavb_03099
- pavb_03100
- pavb_03101
- pavb_03103
- pavb_03104
- pavb_03105
- pavb_03106
- pavb_03107
- pavb_03109
- pavb_03110
- pavb_03111
- pavb_03112
- pavb_03151
- pavb_03152
- pavb_03154
- pavb_03155
- pavb_03156
- pavb_03158
- pavb_03160
- pavb_03162
- pavb_03163
- pavb_03164
- pavb_03165
- pavb_03169
- pavb_03170
- pavb_03172
- pavb_03173
- pavb_03174
- pavb_03175
- pavb_03176
- pavb_03177
- pavb_03178
- pavb_03179
- pavb_03180
- pavb_03181
- pavb_03182
- pavb_03184
- pavb_03185
- pavb_03186
- pavb_03188
- pavb_03189
- pavb_03190
- pavb_03199
- pavb_03200
- pavb_03201
- pavb_03306
- pavb_03307
- pavb_03308
- pavb_03309
- pavb_03310
- pavb_03313
- pavb_03314
- pavb_03315
- pavb_03316
- pavb_03317
- pavb_03318
- pavb_03319
- pavb_03320
- pavb_03321
- pavb_03323
- pavb_03324
- pavb_03325
- pavb_03326
- pavb_03328
- pavb_03329
- pavb_03331
- pavb_03332
- pavb_03333
- pavb_03334
- pavb_03335
- pavb_04001
- pavb_04002
- pavb_04005
- pavb_04006
- pavb_04007
- pavb_04008
- pavb_04009
- pavb_04010
- pavb_04011
- pavb_04012
- pavb_04013
- pavb_04015
- pavb_04016
- pavb_04018
- pavb_04041
- pavb_04045
- pavb_04046
- pavb_05003
- pavb_05005
- pavb_05006
- pavb_05026
- pavb_05027
- pavb_06003
- pavb_06004
- pavb_06005
- pavb_06006
- pavb_06007
- pavb_06009
- pavb_06011
- pavb_06013
- pavb_06015
- pavb_06017
- pavb_06018
- pavb_06019
- pavb_06020
- pavb_07001
- pavb_07002
- pavb_07004
- pavb_07005
- pavb_07008
- pavb_07009
- pavb_07010
- pavb_07013
- pavb_07016
- pavb_07017
- pavb_07021
- pavb_07024
- pavb_08002
- pavb_08003
- pavb_08004
- pavb_08005
- pavb_08006
- pavb_08007
- pavb_08008
- pavb_08009
- pavb_08010
- pavb_08011
- pavb_08012
- pavb_08013
PBUD events
- pbud_00001
- pbud_00002
- pbud_00003
- pbud_00004
- pbud_00005
- pbud_00006
- pbud_00007
- pbud_00008
- pbud_00009
- pbud_00010
- pbud_00011
- pbud_00012
- pbud_00101
- pbud_00102
- pbud_00103
- pbud_00104
- pbud_00105
- pbud_00106
- pbud_00111
- pbud_00112
- pbud_00113
- pbud_00114
- pbud_00115
- pbud_00121
- pbud_00122
- pbud_00123
- pbud_00124
- pbud_00125
- pbud_00126
- pbud_00130
- pbud_00131
- pbud_00132
- pbud_00141
- pbud_00151
- pbud_00152
- pbud_00153
- pbud_00154
PCDH events
- pcdh_00001
- pcdh_00002
- pcdh_00003
- pcdh_00004
- pcdh_00005
- pcdh_00006
- pcdh_00007
- pcdh_00008
- pcdh_00009
- pcdh_00010
- pcdh_00011
- pcdh_00012
- pcdh_00013
- pcdh_00014
- pcdh_00015
- pcdh_00016
- pcdh_00017
- pcdh_00018
- pcdh_00019
- pcdh_00020
- pcdh_00021
- pcdh_00022
- pcdh_00023
- pcdh_00024
- pcdh_00025
- pcdh_00026
- pcdh_00027
- pcdh_00028
- pcdh_00029
- pcdh_00030
- PCDH_00031
- pcdh_00101
- pcdh_00102
- pcdh_00103
- pcdh_00104
- pcdh_00105
- pcdh_00106
- pcdh_00107
- pcdh_00108
- pcdh_00109
- pcdh_00110
PCERT events
PCRS events
- pcrs_00001
- pcrs_00002
- pcrs_00003
PCXI events
- pcxi_00001
- pcxi_00002
- pcxi_00003
- pcxi_00004
- pcxi_00005
- pcxi_00006
- pcxi_00007
- pcxi_00008
- pcxi_00009
- pcxi_00010
- pcxi_00011
- pcxi_00012
- pcxi_00013
- pcxi_00014
- pcxi_00015
- pcxi_00016
- pcxi_00017
- pcxi_00018
- pcxi_00019
- pcxi_00020
- pcxi_00021
- pcxi_00022
PEASG02501
PEASG02502
PEASG02503
p_eml-dt01
p_eml-dt02
p_eml-dt03
p_eml-ln04
p_eml-ln07
p_eml-ln08
p_eml-ln11
p_eml-ln12
p_eml-ln13
p_eml-ln16
p_eml-ln20
p_eml-ln21
p_eml-ln27
p_eml-ln28
p_eml-sc06
p_eml-sc07
p_eml-sc10
p_eml-sc12
p_eml-sr01
p_eml-sr02
p_eml-sr04
p_eml-sr07
p_eml-sr09
p_eml-sr10
p_eml-sr11
p_eml-sr12
p_eml-sr13
PEVTM events
- pevtm00001
- pevtm00002
- pevtm00003
- pevtm00004
- pevtm00005
- pevtm00006
- pevtm00007
- pevtm00008
- pevtm00009
- pevtm00010
- pevtm00011
- pevtm00012
- pevtm00013
- pevtm00014
- pevtm00015
- pevtm00016
PLICE events
- plice00001
- plice00002
- plice00003
- plice00004
- plice00005
- plice00006
- plice00007
- plice00008
- plice00009
- plice00010
- plice00011
- plice00012
- plice00013
- plice00014
- plice00015
- plice00016
- plice00017
- plice00018
- plice00019
- plice00020
- plice00021
- PLICE00022
  - Proposed Solution
- plice00024
- plice00025
- PLICE00026
  - Proposed Solution
- PLICE00027
- PLICE00028
PLOG events
- plog_00001
- plog_00002
- plog_00003
- plog_00004
- plog_00005
- plog_00006
- plog_00007
PMMGR events
- PMMGR00004
- pmmgr00006
PLOGR events
- plogr00001
- plogr00002
- plogr00003
- plogr00004
- plogr10001
- plogr10002
- plogr10003
- plogr10004
PLSTNR events
- plstnr0001
- plstnr0002
- plstnr0003
- plstnr0004
- plstnr0005
- plstnr0006
- plstnr0007
- plstnr0008
- plstnr0009
- plstnr0010
- plstnr0011
- plstnr0012
- plstnr0013
- plstnr0014
- plstnr0015
- plstnr0016
- plstnr0017
- plstnr0018
- plstnr0019
- plstnr0020
- plstnr0021
- plstnr0022
- plstnr0023
- plstnr0024
PMMS events
- pmms_00001
- pmms_00002
- pmms_00003
- pmms_00004
PMRCP events
- pmrcp00001
- pmrcp00002
- pmrcp00003
- pmrcp00004
- pmrcp00005
- pmrcp00006
- pmrcp00007
- pmrcp00008
- pmrcp00009
- pmrcp00010
PMUG events
- pmug_00001
- pmug_00002
- pmug_00003
- pmug_00004
- pmug_00005
- pmug_00006
- pmug_00007
- pmug_00008
- pmug_00009
- pmug_00010
POMS events
- poms_00001
- poms_00002
- poms_00003
- poms_00004
- poms_00005
- poms_00006
- poms_00007
- poms_00008
- poms_00009
- poms_00010
- poms_00011
- poms_00012
- poms_00013
- poms_00014
- poms_00015
- poms_00016
- poms_00017
- poms_00018
- poms_00019
- poms_00020
- poms_00021
- poms_00022
- poms_00023
- poms_00024
- poms_00025
- poms_00026
- poms_00027
- poms_00028
- poms_00029
- poms_00030
- poms_00031
- poms_00032
- poms_00033
- poms_00034
- poms_00035
- poms_00036
- poms_00037
- poms_00038
- poms_00039
- poms_00040
- poms_00041
- poms_00042
- poms_00043
- poms_00044
- poms_00045
- poms_00046
- poms_00047
- poms_00048
- poms_00049
- poms_00050
- poms_00051
- poms_00052
- poms_00053
- poms_00054
- poms_00055
- poms_00056
- poms_00057
- poms_00058
- poms_00059
- poms_00060
- poms_00061
- poms_00062
- poms_00063
- poms_00064
- poms_00065
- poms_00066
- poms_00067
- poms_00068
- poms_00069
- poms_00070
- poms_00071
- poms_00072
- poms_00073
- poms_00074
- poms_00075
- poms_00076
- poms_00077
- poms_00078
- poms_00079
- poms_00080
- poms_00081
- poms_00082
- poms_00083
- poms_00084
- poms_00085
- poms_00086
- poms_00087
- poms_00088
- poms_00089
- poms_00090
- poms_00091
- poms_00092
- poms_00093
- poms_00094
- poms_00095
- poms_00096
- poms_00097
- poms_00098
- poms_00099
- poms_00100
- poms_00101
- poms_00102
- poms_00103
- poms_00104
- poms_00105
- poms_00106
- poms_00107
- poms_00108
- poms_00109
- poms_00110
- poms_00111
- poms_00112
- poms_00113
- poms_00114
- poms_00115
- poms_00116
- poms_00117
- poms_00118
- poms_00119
- poms_00120
- poms_00121
- poms_00122
- poms_00123
- poms_00124
- poms_00125
- poms_00126
- poms_00127
- poms_00128
- poms_00129
- poms_00130
- poms_00131
- poms_00132
- poms_00133
- poms_00134
- poms_00135
- poms_00136
- poms_00137
- poms_00138
- poms_00139
- poms_00140
- poms_00141
- poms_00142
- poms_00143
- poms_00144
- poms_00145
- poms_00146
- poms_00147
- poms_00148
- poms_00149
- poms_00150
- poms_00151
- poms_00152
- poms_00153
- poms_00154
- poms_00155
- poms_00156
- poms_00157
- poms_00158
- poms_00159
- poms_00160
- poms_00161
- poms_00162
- poms_00163
- poms_00164
- poms_00165
- poms_00166
- poms_00167
- poms_00168
- poms_00169
- poms_00170
- poms_00171
- poms_00172
- poms_00173
- poms_00174
- poms_00175
- poms_00176
- poms_00177
- poms_00178
- poms_00179
- poms_00180
- poms_00181
- poms_00182
- poms_00183
- poms_00184
- poms_00185
- poms_00186
- poms_00187
- poms_00188
- poms_00189
- poms_00190
- poms_00191
- poms_00192
- poms_00193
- poms_00194
- poms_00195
- poms_00196
- poms_00197
- poms_00198
- poms_00199
- poms_00200
- poms_00201
- poms_00202
- poms_00203
- poms_00204
- poms_00205
- poms_00206
- poms_00207
- poms_00208
- poms_00209
- poms_00210
- poms_00211
- poms_00212
- poms_00213
- poms_00214
- poms_00215
- poms_00216
- poms_00217
- poms_00218
- poms_00219
- poms_00220
- poms_00221
- poms_00222
- poms_00223
- poms_00224
- poms_00225
- poms_00226
- poms_00227
- poms_00228
- poms_00229
- poms_00230
- poms_00231
- poms_00232
- poms_00233
- poms_00234
- poms_00235
- poms_00236
- poms_00237
- poms_00238
- poms_00239
- poms_00240
- poms_00241
- poms_00242
- poms_00243
- poms_00244
- poms_00245
- poms_00246
- poms_00247
- poms_00248
- poms_00249
- poms_00250
- poms_00251
- poms_00252
- poms_00253
- poms_00254
- poms_00255
- poms_00256
- poms_00257
- poms_00258
- poms_00259
- poms_00260
- poms_00261
- poms_00262
- poms_00263
- poms_00264
- poms_00265
- poms_00266
- poms_00267
- poms_00268
- poms_00269
- poms_00270
- poms_00271
- poms_00272
- poms_00273
- poms_00274
- poms_00275
- poms_00276
- poms_00277
- poms_00278
- poms_00279
- poms_00280
- poms_00281
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- poms_00283
- poms_00284
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- poms_00286
- poms_00287
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- poms_00289
- poms_00290
- poms_00291
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- poms_00314
- poms_00315
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- poms_00321
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- poms_00355
- poms_00356
- poms_00357
- poms_00358
- poms_00363
- poms_00364
- poms_00365
- poms_00366
- poms_00367
- poms_00368
- poms_00369
- poms_00370
- poms_00371
- poms_00372
- poms_00373
- poms_00374
- poms_00386
- poms_00387
- POMS_00388
- POMS_00389
- POMS_00390
PSESM events
- psesm00001
- psesm00002
- psesm00003
- psesm00004
- psesm00005
- psesm00006
- psesm00007
- psesm00008
- psesm00009
- psesm00010
- psesm00011
- psesm00012
- psesm00013
- psesm00014
- psesm00015
- psesm00016
- psesm00017
- psesm00018
- psesm00019
- psesm00020
- psesm00021
- psesm00022
- psesm00023
- psesm00024
- psesm00025
- psesm00026
- psesm00027
- psesm00028
- psesm00029
- psesm00030
- psesm00031
- psesm00032
- psesm00033
- psesm00034
- psesm00035
- psesm00036
- psesm00037
- psesm00038
- psesm00039
- psesm00040
- psesm00041
- psesm00042
- psesm00043
- psesm00044
- psesm00045
- psesm00046
- psesm00047
- psesm00048
- psesm00049
- psesm00050
- psesm00051
- psesm00052
- psesm00053
- psesm00054
- psesm00055
- psesm00056
- psesm00057
- psesm00058
- psesm00059
- psesm00060
- psesm00061
- psesm00062
- psesm00063
- psesm00064
- psesm00065
- psesm00066
- psesm00067
- psesm00068
- psesm00070
- psesm00071
- psesm00072
- psesm00073
- psesm00074
- psesm00075
- psesm00076
- psesm00077
- psesm00078
- PSESM00083
- psesm00089
- psesm00090
- psesm00091
- psesm00093
- psesm00094
- psesm00095
p_sms-ln05
p_sms-ln06
p_sms-ln07
p_sms-ln08
p_sms-ln09
p_sms-ln10
p_sms-ln11
p_sms-ln21
p_sms-ln24
p_sms-ln29
p_sms-ln30
p_sms-ln31
p_sms-ln32
p_sms-ln34
p_sms-ln35
p_sms-ln36
p_sms-ln37
p_sms-sc08
P_SMS-SC09
p_sms-sc12
p_sms-sr01
p_sms-sr02
p_sms-sr03
p_sms-sr08
p_sms-sr13
p_sms-sr14
PSNMP events
- psnmp_i001
- psnmp_i002
- psnmp_i003
- psnmp_i004
- psnmp_i005
- psnmp_e001
- psnmp_e002
- psnmp_e003
- psnmp_e004
- psnmp_e005
- psnmp_e006
- psnmp_e007
- psnmp_e008
- psnmp_e009
- psnmp_e011
- psnmp_e012
- psnmp_w001
- psnmp_w002
- psnmp_w003
- psnmp_w004
- psnmp_w005
- psnmp_w006
- psnmp_w007
- psnmp_w008
- psnmp_w009
- psnmp02601
- psnmp02602
- psnmp02603
- psnmp02604
- psnmp02605
- psnmp02606
- p_ams_0300
- lsnmp01001
- lsnmp01003
- lsnmp01006
PSYSM events
- psysm00001
- psysm00002
- psysm00003
- psysm00004
- psysm00005
- psysm00006
- psysm00007
- psysm00008
- psysm00009
- psysm00010
- psysm00011
- psysm00012
- psysm00013
- psysm00014
- psysm00015
- psysm00016
- psysm00017
- psysm00018
- psysm00019
- psysm00020
- psysm00021
- psysm00022
- psysm00023
- psysm00024
- psysm00025
- psysm00026
- psysm00027
- psysm00028
- psysm00029
- psysm00030
- psysm00031
- psysm00032
- psysm00033
- psysm00034
- psysm00035
- psysm00036
- psysm00037
- psysm00038
- psysm00039
- psysm00040
- psysm00041
- psysm00042
- psysm00043
- psysm00044
- psysm00045
- psysm00046
- psysm00047
- psysm00048
- psysm00049
- psysm00050
- psysm00051
- psysm00054
- psysm00056
- psysm00057
- psysm00058
- psysm00059
- psysm00060
- psysm00061
PTELE events
- ptele00001
- ptele00002
- ptele00003
- ptele00004
- ptele00005
- ptele00006
- ptele00007
- ptele00008
- ptele00009
- ptele00010
- ptele00011
- ptele00012
- ptele00013
- ptele00014
- ptele00015
- ptele00016
- ptele00017
- ptele00018
- ptele00019
- ptele00020
- ptele00021
- ptele00022
- ptele00023
- ptele00024
- ptele00025
- ptele00026
- ptele00027
- ptele00028
- ptele00029
- ptele00030
- ptele00031
- ptele00032
- ptele00033
- ptele00034
- ptele00035
- ptele00036
- ptele00037
- ptele00038
- ptele00039
- ptele00040
- ptele00041
- ptele00042
- ptele00043
- PTELE00044
- PTELE00045
- PTELE00046
- PTELE00047
- PTELE00048
- PTELE00049
- PTELE00050
- PTELE00051
- PTELE00052
- PTELE00053
- PTELE00054
- PTELE00055
- PTELE00056
- PTELE00057
- PTELE00058
PTRC events
- ptrc_00001
- ptrc_00002
- ptrc_00003
- ptrc_00004
- ptrc_00005
- ptrc_00011
- ptrc_00012
- ptrc_00013
- ptrc_00014
- ptrc_00016
- ptrc_00019
- ptrc_00020
- ptrc_00021
- ptrc_00022
- ptrc_00023
- ptrc_00024
- ptrc_00025
- ptrc_00031
- ptrc_00032
- ptrc_00033
- ptrc_00035
PTTS events
- ptts_00001
- ptts_00002
- ptts_00003
- ptts_00004
- ptts_00005
- ptts_00006
- ptts_00007
- ptts_00008
- ptts_00009
- ptts_00010
- ptts_00011
- ptts_00012
- ptts_00013
- ptts_00014
- ptts_00015
- ptts_00016
- ptts_00017
- ptts_00018
- ptts_00019
p_txt00002
p_txt00003
p_txt00004
p_txt00005
p_txt00006
p_txt00008
p_txt00009
p_txt00010
p_txt00011
P_TXT00012
- Proposed Solution
p_txt00013
p_txt00015
p_txt00017
p_txt00018
p_txt00019
p_txt00022
p_txt00024
p_txt00025
p_txt00026
Overview
Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
Installing and configuring Avaya Enterprise Linux
State of identity variables in Master Software Image and on first boot
Restarting the Linux system in a single user mode for diagnostics
Overview
- Installing Red Hat Enterprise Linux Server
Prerequisites checklist for installing Avaya Experience Portal software
Default Red Hat umask
Platform Vendor Independent Check
- High level packages required for the installation of Experience Portal 8.1
Verifying the Linux version number
Verifying server communication worksheet
Checking for stale or hung mount points
Verifying server time synchronization
Time Synchronization between the external database and EPM servers
Installing the Oracle JDBC driver
AEP installation script
Installing the EPM software on the primary EPM server
MPP software installation
Installing the MPP software interactively
User accounts created during Experience Portal software installation
Optional: Installing the EPM software on auxiliary EPM server
Checklist for configuring a basic Experience Portal system
Logging in to the EPM web interface using the Avaya Services init account
Logging in to the Experience Portal web interface
Installing the license file
Checklist for configuring external systems
Adding H.323 connections
Adding a SIP connection
Adding the MPP servers
Adding ASR servers
Adding TTS servers
Pre-configurations and installations required for adding a Nuance speech server
Optional: Adding the auxiliary EPM server
Starting all MPP servers
Adding the Experience Portal test application
Running the sample application
Software Upgrade functionality
- Optional: Disabling the InstallAgent RPM
- Reinstalling the InstallAgent RPM
External time sources
- Configuring the Primary EPM server to point to an external time source
Non-English character support on the EPM web pages
Disabling the RedHat Enterprise Linux GUI login page from displaying the user list
Changing the Product ID for an existing Experience Portal system
Reloading the Experience Portal environment variables
File system check (fsck) reports error in number of days
Installation worksheets for the Avaya Experience Portal dedicated server configuration
Single server configuration worksheet
Primary EPM server installation worksheet
MPP server installation worksheet
Auxiliary EPM server installation worksheet
ASR server installation worksheet
TTS server installation worksheet
H.323 installation worksheet
SIP installation worksheet
Speech application installation worksheet
Installing and configuring Avaya Enterprise Linux
Prerequisites checklist for installing Avaya Experience Portal software on a single server
Verifying communication between the Experience Portal server and the external systems
Manually mapping hostnames to connect the Experience Portal server with other servers in the system
Installing the Avaya Experience Portal software
Optional: Single server Avaya Experience Portal and Application server configuration
Optional: Installing a Tomcat application server on the Experience Portal server
Optional: Manually installing a Tomcat application server on the Experience Portal server
Adding Tomcat user accounts
Uninstalling the Tomcat application server
Checklist for configuring a basic Experience Portal system
Adding and starting the MPP server
Configure and run the Application Interface test client
- Configuring Experience Portal for outcall
- Running the Application Interface test client VPAppIntfClient.sh
Changing PostgreSQL user account passwords
Installation worksheets for the Avaya Experience Portal single server configuration
System upgrade overview
Upgrading the Primary EPM on Avaya Enterprise Linux
Upgrading an Auxiliary EPM on Avaya Enterprise Linux
Upgrading a Media Processing Platform (MPP) on Avaya Enterprise Linux
Upgrading a single server Experience Portal system on Avaya Enterprise Linux
Upgrading the Primary EPM on Red Hat Enterprise Linux Server
Upgrading an Auxiliary EPM on Red Hat Enterprise Linux Server
Upgrading a Media Processing Platform (MPP) on Red Hat Enterprise Linux Server
Upgrading the single server Experience Portal system on Red Hat Enterprise Linux Server
Operating system upgrade overview
Backing up data
Staging the Experience Portal 6.x or 7.x backup files on the Primary EPM before upgrading Experience Portal
Upgrading Avaya Enterprise Linux using an ISO image file
Upgrading Avaya Enterprise Linux from the software installation DVD
Upgrading Red Hat Enterprise Linux Server on the dedicated EPM server
Upgrading Red Hat Enterprise Linux Server on a dedicated MPP server
Upgrading Red Hat Enterprise Linux Server on a single server system
Taking an MPP offline using the EPM web interface
Stopping the MPP service
Preventing loss of reporting data prior to upgrading MPP
Prerequisites checklist for upgrading Experience Portal
Minimum server hardware requirements
Space requirement for upgrading the primary EPM on Red Hat Enterprise Linux
Space requirement for upgrading the primary EPM on Avaya Enterprise Linux
License Requirements
Verifying the Linux version number
Verifying communication between the upgraded Experience Portal servers
Ensuring new SMS and Email records are created after upgrades
Verifying server time synchronization
Updating the external database configuration
EPM software upgrade overview
Upgrading the Primary EPM software interactively
Copying and restoring the backup files
Auxiliary EPM software upgrade overview
Upgrading the Auxiliary Experience Portal software interactively
MPP software upgrade overview
Upgrading the MPP software interactively
Reestablishing the link between the EPM and the upgraded MPP
Experience Portal software upgrade on a single server overview
Upgrading the Experience Portal software interactively on a single server
Reestablishing the link between the EPM and the MPP
Optional: Updating the co-resident application server
Avaya Experience Portal system configuration checklist for a system upgraded to 8.1
Upgrading the Experience Portal license
Testing an individual MPP
Enabling FIPS
Importing server identity certificates
Upgrade installation log files
Primary EPM root certificate is signed with a weak hashing algorithm warning
Invalid password for database user
Recovering Avaya Enterprise Linux configuration information after an upgrade
Restoring the software on an Auxiliary EPM server running Red Hat Enterprise Linux Server
Primary EPM server upgrade worksheet
Auxiliary EPM server upgrade worksheet
MPP server upgrade worksheet
Single EPM server upgrade worksheet
Administrator course
__references__
- Installing Red Hat Enterprise Linux Server on a single server
- Administrative scripts available on the MPP

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