Identifying synchronization problems between the EPM and an MPP

Last Updated : Dec 07, 2012 |
Prolog information
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Keywords:
  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. From the EPM main menu, select Real-time MonitoringSystem Monitor and go to the appropriate <System name> Details tab.
  3. In the Server Name column, click the name of the MPP.
  4. On the <MPP name> Details page, click Service Menu in the Miscellaneous group.
    STEP RESULT:
    The Media Server Service Menu opens in a new browser window.
  5. Arrange the browser windows so that you can see both the <MPP name> Details page and the Media Server Service Menu home page.
  6. Compare the following fields on the two pages:
    ADDITIONAL INFORMATION:
    EPM Field and Group
    Media Server Service Menu Field/Table
    Current State in the Operational State group
    Run State in the MPP Status table
    Current State in the Configuration group
    Configuration State in the MPP Status table
    Last Successful Poll in the General Information group
    Time of last heartbeat in the MPP Status table
Next steps
If these fields do not match, follow the procedure described in Synchronizing the EPM and an MPP.