Proposed Solution

Last Updated : Jan 31, 2014 |
  1. On the MPP, navigate to the $AVAYA_MPP_HOME/logs/process/SessMgr directory and open the SessionSlot###.log files.
    ADDITIONAL INFORMATION:
    Where ### is a three-digit ID number.
  2. To see if Converse-on data is received by the MPP, check the Session Manager logs for entries that contain the following text:
    ADDITIONAL INFORMATION: waiting for ConverseOnData
    received converse on digits
  3. If the Session Manager logs indicate that Converse-on data is:
    ADDITIONAL INFORMATION:
    • Not received, go to Step 4.
    • Received, go to Step 5.
  4. Verify with the Communication Manager programmer or administrator that the vector is properly configured and is sending the expected data.
  5. Navigate to the $AVAYA_MPP_HOME/logs/process/VB directory and open the SessionSlot###.log files.
    ADDITIONAL INFORMATION:
    Where ### is a three-digit ID number.
  6. To verify that the Converse-on data is added to the query string that is sent to the application, search the VB logs for the term "converse":
    ADDITIONAL INFORMATION:
    In these logs, the Converse-on digits collected by the Session Manager should be part of a query string sent to the application server as:
    &session vpconverseondata=###...
    Where ###... is the sequence of digits sent.
  7. On the application server, verify that the Converse-on data is being received.
    ADDITIONAL INFORMATION:
    Contact your application developer if you need assistance.