Alarm Manager page field descriptions

Last Updated : Jun 14, 2021 |
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Keywords:
Use this page to select filtering options and alarm categories and severities when creating an alarm report.
This page contains the:

General section

Field
Description
Zones
Select the name of the zone from the drop-down box. You can filter the records based on the zone that you select.
Note:
The Zones drop-down box appears only when you create new zones. If you do not create any new zones, you do not see the drop-down box.
Zones filter icon
Zones filter icon
To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.
Note:
The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon
Servers
The name of the system for which you want to view alarms.
The options are:
  • All servers
  • The EPM
  • A specific MPP
  • A combination of systems by selecting the first system and then using Shift+Click to select a range of systems or Ctrl+Click to select individual systems.
The default is All servers.
Search Keywords
The text to search for in the alarm records.
The search is case insensitive and based on a substring match, not a whole string match. For example, Acknowledged matches acknowledged, ACKNOWLEDGED, and unacknowledged.
The search uses a logical OR when combining keywords. You can separate multiple entries with a comma, and use the tilde character (~) to indicate NOT.
For example, if you enter login, logoff, ~user=admin, the report displays any records that contain the string login or logoff for all users except those user accounts that start with the string admin.
If you enter login, logoff, ~ADMIN, the report displays any records that contain the string login or logoff but that do not contain the string admin anywhere within the record.
Status
The options are:
  • Unacknowledged
  • Acknowledged
  • Retired
  • All
The default is Unacknowledged.
Alarm Codes
One or more alarm codes to search for. Separate multiple alarm codes with a comma or a space.
For example, to search for alarm codes QADMN00001 and QADMN00002, enter QADMN00001,QADMN00002 or QADMN00001 QADMN00002.
Sort By
This can be:
  • Time: newest first
  • Time: oldest first
  • Severity: highest first
  • Severity: lowest first
  • Server Name
  • Status
The default is Time: newest first.

Date and Time group

Button
Description
Predefined Values
The options are:
  • All Dates and Times
  • Today
  • Yesterday
Last
Limits the report to a given number of days or hours.
Enter that number of days or hours in the associated text field, then select Days or Hours from the associated drop-down list. You can enter a whole number from 1 to 99.
The number of days is calculated from midnight to 11:59 p.m.
For example, if the current time is 3:00 p.m. on Wednesday and you enter a 3 in this field and select Days from the drop-down, the report will include all activity starting on Monday at midnight through the end of the current day.
Between
Limits the report to a specified range of dates. The default range covers a seven day time span that ends with the current date and time.
If you want a different range of dates:
Note:
The amount of data available for this report depends on the Retention Period setting in the Alarms group on the Alarm/Log Options page.
For example, if the value is set to 14, you can enter a start date that is two weeks before the current date. If the value is set to 7, you can only check for the previous week.

Categories and Severities group

This group lists all the alarm categories and severities available in the report. Use the check boxes to show or hide the alarms for a given category or with a given severity.
Note:
If these fields are not displayed, click the group heading to expand the group.
Column
Description
All Categories
The check box in this column indicates which alarm categories to include in the alarm report.
For more information, see Event and alarm categories.
Critical
Critical alarms describe problems that are interrupting service and require immediate action.
Major
Major alarms describe serious problems that need to be fixed as soon as possible.
Minor
Minor alarms describe problems that do not require immediate action but need monitoring.
EP Administration
Messages related to administration activities on the Experience Portal Manager (EPM).
EP Application Interface WS
Messages related to the Application Interface web service. This web service runs on the EPM server and allows customer applications to initiate outbound calls.
EP Application Interface WS 2.0
Messages related to the Application Interface web service 2.0. This version is functionally equivalent to the previous one. While there is a single username or password for the former, the new version provides the added facility of allowing multiple users to access the web service.
EP Application Logger
Messages related to the Experience Portal application logger. The application logger is a web service running on Experience Portal which allows Orchestration Designer applications to log messages to the EPM.
EP ASR
Messages related to Automatic Speech Recognition (ASR).
EP Backup
Messages related to the EP Backup subsystem, which provides the means to perform on-demand or scheduled backup operation.
EP Carrier Service
Messages related to the Carrier REST web service, which allows you to retrieve mobile related information from a carrier.
EP CCXML Browser
Messages related to the Call Control eXtensible Markup Language (CCXML) browser, which controls all call handling for all Voice eXtensible Markup Language (VoiceXML) applications.
EP Event Manager
Messages related to the Event Manager, which collects events from other Media Processing Platform (MPP) processes and sends them to the network log web service on the EPM.
EP Licensing
Messages related to port licensing.
EP Listener
Messages related to the Alarm Codes Destinations types (Listeners) where the alarm notification is delivered.
EP Management WS
Messages related to the Experience Portal Management web service. This web service runs on the EPM server and allows you to configure and manage a EPM.
EP Media Manager
Messages related to audio and video Real-time Transport Protocol (RTP) connections.
EP MMS
Messages related to the MPP Management Service (MMS), which stores configuration information and controls the initialization and operation of an MPP.
EP Media Server Manager
Messages related to the MPP management subsystem, which provides the means to start and stop call processing.
EP MPP System Manager
Messages related to the MPP System Manager process, which manages and monitors MPP processes, configuration, licensing, and system resources.
EP MRCP
Messages related to Media Resource Control Protocol (MRCP), which is an open standard for speech interfaces.
EP Reporting
Messages related to the collection of report data and the generation of reports.
EP Session Manager
Messages related to the MPP Session Manager, which coordinates the low-level interactions between the ASR, TTS, and telephony components and the VoiceXML and CCXML browsers.
EP SNMP Agent
Messages related to the SNMP agent, which collects and stores management information and makes this information available to SNMP managers.
EP Telephony
Messages related to the H.323 connections and Voice over IP (VoIP) telephony interfaces.
EP Trace
Messages related to the EP trace reports. It provides the means to collect trace data from EPM or specific MPP.
EP TTS
Messages related to Text-to-Speech (TTS).
EP Upgrade Manager
Messages related to software upgrades for MPPs running on the EPM.
EP Email Processor
Messages related to the EP Email Processor.
EP SMS Processor
Messages related to the EP SMS Processor.
EP Text Browser
Messages related to the EP Text Processor.
Note:
Additional categories may be available if you have installed managed application on Experience Portal. For more information on managed application based categories, see the documentation delivered with the managed application.