Checklist for configuring a basic Experience Portal system

Last Updated : Sep 07, 2022 |
Prolog information
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After you install the Avaya Experience Portal software, you can configure and test a basic system. After you successfully test the basic system, you can configure the optional Experience Portal features.
Important:
You must complete the following steps in the order given or you might encounter errors during the procedures.
No.
Task
Notes
1
Have the completed installation worksheets ready to help answer the questions raised during the configuration.
For a list of the available worksheets, see Installation worksheets for the Avaya Experience Portal single server configuration.
2
If the customer plans to have their system maintained by Avaya Services, set up the Avaya Services access requirements.
3
Log in to the Experience Portal Manager (EPM) web interface.
Tip:
Once you log in, click the Help button on the appropriate EPM web page for information on how to configure the EPM web page.
If you are an Avaya Services representative, log in as described in Logging in to the EPM web interface using the Avaya Services init account.
4
Install the Experience Portal license file.
See Installing the license file.
5
Add at least one Voice over IP (VoIP) H.323 or SIP connection.
See Adding H.323 connections or Adding a SIP connection.
6
(Optional) Add multichannel applications, such as SMS, Email, and HTML applications. You can add one SMS, one Email, and one HTML applications for each channel.
See Administering Avaya Experience Portal.
7
Add the MPP server to the system and start the MPP server.
See Adding and starting the MPP server.
8
(Optional) Add one or more Automatic Speech Recognition (ASR) servers.
See Adding ASR servers.
9
(Optional) Add one or more Text-to-Speech (TTS) servers.
See Adding TTS servers.
10
Add the Experience Portal test application.
See Adding the Experience Portal test application.
11
Test the basic system by running the sample application.
See Running the sample application.
12
(Optional) Connect the EPM server to an external time source so that all servers in the Experience Portal system are synchronized.
See External time sources.
13
EPM can accept input in non-English languages. If you are using Red Hat Enterprise Linux, the languages need to be installed with the operating system. If you are using Avaya Enterprise Linux, you can configure it to accept input in Chinese, Japanese, or Korean.
See:
14
If you want to enable organization level access in Experience Portal, run the EnableOrganizationscommand.
See Administering Avaya Experience Portal.