Active Calls page field descriptions

Last Updated : Jan 08, 2020 |
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Use this page to view the status of all active calls in the Avaya Experience Portal system.
This page contains a table with the following fields.
Tip:
In the column header, click the up arrow to sort the list of active calls in ascending order and the down arrow to sort them in descending order.
Field
Description
Zones filter icon
Zones filter icon
To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.
Note:
The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon.
Total Calls link
Click the Total Calls link to view the available options. The options are:
  • Show All Calls
  • Show Outgoing Calls
  • Show Incoming Calls
When you select one of the options, you can see the corresponding types of calls for the same media server or the system.
Port
The port number that handles the call.
Port Group
The name of the port group that the port belongs to.
Port groups are administered on the System Configuration pages on the switch.
Protocol
The protocol that is used to handle the call.
The options are:
  • H323
  • SIP
Call Type
The options are:
  • Inbound
  • Outbound
MPP Server
The name of the MPP server that handles the call.
Start Time
The time the call started.
Calling Number/URI
The options are:
  • The calling party number
  • An Automatic Number Identification (ANI)
  • A Universal Resource Indicator (URI)
Called Number/URI
The options are:
  • The called party number
  • A Dialed Number Identification Service (DNIS)
  • A Universal Resource Indicator (URI)
  • " " (blank)
    Note:
    The Called Number field shows a blank for outbound calls when the CallerID attribute to the CCXML createcall tag that invoked the call is either unspecified or evaluates to an empty string, and the telephony protocol chosen for the call (based on the destination URI,) is H.323.
Application
The name of the application that handles the call.
ASR Server
The name of the Automatic Speech Recognition (ASR) server that handles the call.
TTS Server
The name of the Text-to-Speech (TTS) server that handles the call.
Refresh
The option to refresh the page to view the current status of the active calls being handled by the servers.
Related links
Active incoming calls page field descriptionsActive Outgoing Calls page field descriptions