Applications page field descriptions (view only)

Last Updated : Aug 31, 2020 |
Prolog information
Metadata
Keywords:
Use this page to view information about the speech applications currently deployed on the Experience Portal system.
Column or Link
Description
Zones filter icon
Zones filter icon
To filter zones, click this icon located at the right side of the page. The system opens the Zone Filter window for selecting one or more zones.
Zone
The name of the zone within which the application is configured.
Name
The names of all speech applications and email and SMS applications that are administered on the system.
Enable
Whether this application is available for use by the Experience Portal system.
Type
The options are:
  • VoiceXML
  • CCXML
  • CCXML/VoiceXML
  • Avaya Breeze™ SMS
    Note:
    Sending an SMS to this type of application causes the EPM to send an event with Message as the Event Family and INCOMING_SMS as the Event Type to the Breeze system that is specified on the Data Storage Settings page. This type of incoming event causes any workflow that is configured on the Breeze system to start. For details, refer to the Avaya Breeze® platform and Avaya Engagement Designer documentation.
  • CCXML(BNMS)
    Note:
    CCXML(BNMS) type is for RFC 4240 (Support for Network Announcements in SIP). Where, BNMS implies Basic Network Media Services for SIP.
  • SMS
  • Email
  • HTML
Note:
Additional type options may be available if you have installed managed application on Avaya Experience Portal. For more information on managed application type, see the documentation delivered with the managed application.
URI
The Universal Resource Indicator (URI), or full HTTP path, to the root document of the application.
Launch
The options are:
  • The inbound URI or one or more telephone numbers that are assigned to this application. If the assigned numbers for two or more applications overlap, Experience Portal launches the application that appears first on this page.
  • Inbound Default: This application handles all inbound calls made to a number that is not associated with any other application.
  • Outbound: This application handles outbound calls.
  • Email: This application handles all email messages.
  • SMS: This application handles all SMS messages.
Note:
The Inbound Default option is available only if the media server is MPP.
ASR
If Automatic Speech Recognition (ASR) is configured for the application, the column displays the following:
  • The selected languages for the ASR.
  • The selected option for handling speech resources.
If no ASR is configured for the application, the column displays No ASR.
TTS
If Text-to-Speech (TTS) is configured for the application, the column displays the voices selected for TTS.
If no TTS is configured for the application, the column displays No TTS.
Requested SIP Calls
Displays if SIP ports are reserved for an application. The values are:
  • None: No SIP ports are reserved for the application, and a call is answered only if there are free SIP ports available.
  • Minimum: The application supports the minimum number of simultaneous calls. Once the minimum number is reached and a new call arrives, the call is answered only if there are free SIP ports available.
  • Maximum: The application supports the specified number of simultaneous calls. Once the maximum number is reached and a new call arrives, the call is rejected even if there are free SIP ports available.
Configurable Application Variables
The configurable application variable defined in the application.
Clear MPP Cache
Clears the Voice Browser cache on the MPPs.
Global CAVs
Allows the administrator to add, modify and delete user defined global configurable application variables (CAVs). CAVs are system wide variables that are not specific to any particular application or zone.