Other places to look for indications of problems are the event and alarm logs. You can use the Log Viewer and the Alarm Manager to generate reports that can help to diagnose and resolve problems with the system.

When you generate these reports, use the information you collected regarding the time the problems occurred and what components might be involved. As you examine the events and alarms that the system generated on those components during the time the problems occur, you can get a good sense of what the problem is and how to resolve it. Use the event and alarm codes in these reports to diagnose any further problems.

For more information about generating:

You can also use the information from these reports to help identify the call sessions that experienced the problems. Once you identify call sessions, you can check the transcriptions for those call sessions to further diagnose the problem.