PTELE00058

Last Updated : Nov 10, 2021 |
Prolog information
Metadata
Keywords:

Problem description

Event name
PTELE00058
Event text
The request doesn't have valid authentication credentials for the operation. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details
Name: QTELE00058
SNMP Trap ID: 17901
Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

The client request contains invalid authentication credentials for the service.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:
    ADDITIONAL INFORMATION:
    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log
    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log
    For more information, see the cloud ASR speech server integration documentation.