PTELE00044

Last Updated : Nov 10, 2021 |
Prolog information
Metadata
Keywords:

Problem description

Event name
PTELE00044
Event text
Error returned by API is unrecognized. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details
Name: QTELE00044
SNMP Trap ID: 17902
Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with the cloud ASR speech server.

Cause

Errors returned by APIs do not contain enough information.

Solution

  1. Check the configuration of the cloud ASR speech server and your cloud ASR speech server account.
  2. Check the log files at the following location to know what caused the error:
    ADDITIONAL INFORMATION:
    $AVAYA_MPP_HOME/logs/process/MediaMgr/EndPointMgr.log
    $AVAYA_MPP_HOME/logs/process/SessMgr/SessionManager.log
    For more information, see the cloud ASR speech server integration documentation.