The getepmlogs.sh script packs system information files, logs, and transcriptions into one TAR file.
Log on to Linux on the Experience Portal EPM server.
ADDITIONAL INFORMATION:
If you are an Avaya Services representative, and use Avaya Enterprise Linux, or if the Avaya Service accounts are installed on this server, log on to the local Linux console as root.
Otherwise, log on remotely as a non-root user, and then change the user to root by entering the su - root command.
Run the cd $AVAYA_HOME/Support/VP-Tools/ command to navigate to the VP-Tools directory.
ADDITIONAL INFORMATION:
AVAYA_HOME is the environment variable pointing to the name of the EPM installation directory specified during the Avaya Experience Portal software installation.
Enter the getepmlogs.sh command with the one of the following desired options:
Option
Purpose
--EPM
To archive EPM logs from $AVAYA_HOME/logs.
--Apache
To archive the Apache logs from /var/log/httpd.
--Install
To archive Install logs from $AVAYA_HOME/logs/.
--MainTomcat
To archive MainTomcat from $CATALINA_HOME/logs.
--MMSTomcat
To archive MMSTomcat from $MMSSERVER_HOME/logs.
--ALL
To archive all of the above log files.
--help
To display the above getepmlogs.sh commands.
Note:
This parameter cannot be combined with any other parameters.
ADDITIONAL INFORMATION:
Except for the --help option, you can specify any combination of parameters when you run the getepmlogs.sh script. The types of files that are packed in the TAR file depends on the combination of the command options that you use.
