License Requirements

Last Updated : Jul 28, 2022 |
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Before you configure Experience Portal, ensure that Avaya provides the following site-specific items:
  • Product ID: The unique product ID for your site. The numeric identifier that Avaya must provide when the EPM software is installed.
  • The Experience Portal license file: The file that determines the various licensed features and the capacity available to Experience Portal. For example, the license determines maximum number of telephony ports available to Experience Portal. The file also determines whether the speech applications in the system can use ASR or TTS resources, whether the system can process Email, HTML and SMS messages. You must install the license file on the Avaya WebLM server.
    Note:
    • Before you upgrade the Experience Portal system to a newer version, ensure that you have the license file with required version as per the compatibility matrix below. If you upgrade an Experience Portal system to a newer version and the license version being used is older, the system provides a grace period of 30 days. During the grace period, you must upgrade the license as per the compatibility matrix below; otherwise the system will no longer be functional once the license grace period ends.
    • Experience Portal 8.1.2 includes WebLM Server 8.1 which mandates EULA acceptance for all installed licenses. Prior releases of Experience Portal included older versions of WebLM Server which did not have support for EULA acceptance. As a result, after upgrade, WebLM Server 8.1 will not load any licenses which were installed prior to upgrade and Experience Portal will go into 30 day grace period till the licenses are manually re-installed or updated.
      • Installed licenses: All licenses that were installed on the WebLM Server which is co-resident with Primary EPM need to be re-installed.
        Note:
        The license files can be found on the Primary EPM under $WEBLMSERVER_HOME/webapps/WebLM/licenses folder.
      • Allocated licenses: All licenses that were allocated to the WebLM Server which is co-resident with Primary EPM need to be re-allocated. To re-allocate the licenses, use one of the below options:
        • Wait for the Enterprise or Master WebLM to push the new allocation licenses as per the periodic license allocation schedule which happens on a weekly interval.
        • Change the periodic license allocation schedule on the Enterprise or Master WebLM for the Local WebLM, to the next closest hour. The Master WebLM then pushes the new allocation licenses to the Local WebLM as per the new schedule. Once the re-allocation occurs, you can update the periodic license allocation schedule as needed.
        • Delete the Local WebLM entry from the Enterprise or Master WebLM, add the Local WebLM again and push the required allocations.
    The compatible versions of Experience Portal and WebLM licenses are:
    Voice Portal/Experience Portal Version
    License Version
    Avaya Experience Portal 6.0.x
    6
    Avaya Experience Portal 7.x
    7
    Avaya Experience Portal 8.x
    8
  • If Avaya Services maintains the Experience Portal system, the Avaya Services representative must get the following:
    • The Avaya Service Account authentication file that you can use to create Avaya Service accounts after you install the Experience Portal software.
    • The Listed Directory Number (LDN) in the Avaya Services database for each EPM and MPP server, and each speech server.