A vector is a series of command steps that the contact center uses to handle incoming calls. The system administrator can configure vectors to customize call routing and call treatment.

The Routing Core Server reads steps, follows step commands, and stops vector processing after the last step.

The solution provides the following types of vector processing:

• Sequential: The contact center processes vector steps sequentially.

• Unconditional branching: The contact center moves vector processing from the current vector step to either a preceding or a succeeding vector step or to a different vector without checking a condition.

• Conditional branching: The contact center moves vector processing from the current vector step to either a preceding or a succeeding vector step or to another vector based on the specified condition.

For more information about vector configuration, see the vector configuration section in Administering Avaya Contact Center – Extended Capacity.